I really wanted to love this place. The equipment is great and the concept is solid, but the management feel has really declined. Class sizes feel too big now and instructors are stretched thin.

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The late cancel policy is extremely punitive — $35 for canceling 10 hours before class due to an emergency. Workout is fine but the policies and the way customer service handled my complaint left a lot to be desired.

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Elara's energy is just infectious. The class flew by and I was genuinely shocked at how hard I'd worked. Already booked her next three slots — do not sleep on this instructor.

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Used to be my favorite studio but quality has slipped over the past few months. A lot of instructor turnover and some of the newer instructors aren't quite at the same level yet. Hoping it gets back to where it was.

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My friend dragged me to Vera's class and now I'm going three times a week. The reformer work she programs is so smart — feels challenging but you never feel like you might injure yourself.

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Mixed feelings. The best classes here are legitimately 5 stars. But there's a significant gap between the senior and newer instructors. If you can specifically book the veterans, do — otherwise it's pretty average.

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Average experience for the price point. Some instructors are excellent, others are just okay. The studio is clean and well-equipped but I expect more personalization at this price.

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Excellent experience overall. The reformers are top quality and the instructors clearly love what they do. The front desk check-in process is a little slow during peak hours but that's genuinely the only thing I'd flag.

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I've tried SoulCycle, Orangetheory, CrossFit — nothing has transformed my body like JETSET. The reformer is no joke. Within two months I had visible results I hadn't achieved in years.

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