Member Retention Intelligence|← Main Line Haverford

Retention AI

Main Line Haverford · Haverford, PA

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

66%

6-month

44%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

210

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$54,434

annual exposure

Member Risk Distribution

High Risk

13% of members

Medium Risk

22% of members

136

Low Risk

65% of members

At-Risk by Membership Tier

Unlimited

40%27/67 · $59,676

12-Class Monthly

33%14/43 · $24,864

8-Class Monthly

37%16/43 · $18,564

4-Class Monthly

30%17/57 · $12,948

Member Risk Table

210 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Amelia Hall 8-class monthly	88	49d ago	0↓ 5	$1,152/yr
Churn Risk 88% Annual Value $1,152 Member Since 271d No-Show Rate 93.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
2	Michelle Green unlimited	86	62d ago	0↓ 6	$2,196/yr
Churn Risk 86% Annual Value $2,196 Member Since 214d No-Show Rate 98.4% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tenure3% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
3	Rachel Williams 4-class monthly	86	39d ago	0↓ 8	$732/yr
Churn Risk 86% Annual Value $732 Member Since 572d No-Show Rate 85.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate20% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
4	Peyton Garcia 4-class monthly	86	39d ago	1↓ 3	$720/yr
Churn Risk 86% Annual Value $720 Member Since 478d No-Show Rate 97.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop30% No-show rate23% Membership tier6% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
5	Morgan Jones 8-class monthly	84	39d ago	1↓ 7	$1,032/yr
Churn Risk 84% Annual Value $1,032 Member Since 113d No-Show Rate 65.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate16% Membership tenure7% Membership tier4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
6	Emily Anderson 4-class monthly	84	40d ago	1↓ 7	$804/yr
Churn Risk 84% Annual Value $804 Member Since 172d No-Show Rate 68.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop33% No-show rate16% Membership tier6% Membership tenure4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
7	Jordan Williams unlimited	83	40d ago	1↓ 7	$2,292/yr
Churn Risk 83% Annual Value $2,292 Member Since 333d No-Show Rate 84.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate20% Membership tenure4% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
8	Riley Wright unlimited	83	37d ago	0↓ 8	$2,328/yr
Churn Risk 83% Annual Value $2,328 Member Since 242d No-Show Rate 86.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate21% Membership tenure4% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
9	Amanda Torres 4-class monthly	82	46d ago	1↓ 5	$768/yr
Churn Risk 82% Annual Value $768 Member Since 673d No-Show Rate 67.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop34% No-show rate16% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
10	Camille Young 12-class monthly	82	52d ago	1↓ 6	$1,728/yr
Churn Risk 82% Annual Value $1,728 Member Since 119d No-Show Rate 62.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop34% No-show rate15% Membership tenure7% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
11	Lauren King 8-class monthly	82	55d ago	0↓ 7	$1,212/yr
Churn Risk 82% Annual Value $1,212 Member Since 242d No-Show Rate 65.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency42% Frequency drop34% No-show rate16% Membership tier4% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
12	Jessica Scott 12-class monthly	82	52d ago	1↓ 7	$1,788/yr
Churn Risk 82% Annual Value $1,788 Member Since 584d No-Show Rate 81.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency42% Frequency drop34% No-show rate20% Membership tier2% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
13	Michelle Harris 12-class monthly	82	52d ago	0↓ 8	$1,716/yr
Churn Risk 82% Annual Value $1,716 Member Since 184d No-Show Rate 73.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency42% Frequency drop34% No-show rate18% Membership tenure4% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
14	Morgan Johnson unlimited	81	38d ago	0↓ 8	$2,124/yr
Churn Risk 81% Annual Value $2,124 Member Since 642d No-Show Rate 86.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop34% No-show rate21% Membership tenure2% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
15	Amelia Jones 4-class monthly	81	64d ago	0↓ 7	$804/yr
Churn Risk 81% Annual Value $804 Member Since 143d No-Show Rate 53.6% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop35% No-show rate13% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount

Showing 1–15 of 210

1 / 14

Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$54,434

Annual Revenue Protected

$16,330

by retaining 8 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly