Member Retention Intelligence|← Graduate Hospital

Retention AI

Graduate Hospital · Philadelphia, PA

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

17%

6-month

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

117

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$63,600

annual exposure

Member Risk Distribution

High Risk

35% of members

Medium Risk

32% of members

Low Risk

33% of members

At-Risk by Membership Tier

Unlimited

77%23/30 · $51,132

12-Class Monthly

69%20/29 · $34,620

8-Class Monthly

54%14/26 · $15,732

4-Class Monthly

66%21/32 · $16,044

Member Risk Table

117 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Olivia Clark 4-class monthly	89	33d ago	1↓ 6	$828/yr
Churn Risk 89% Annual Value $828 Member Since 72d No-Show Rate 90.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency37% Frequency drop31% No-show rate20% Membership tenure6% Membership tier6% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
2	Priya Torres 4-class monthly	88	37d ago	0↓ 6	$684/yr
Churn Risk 88% Annual Value $684 Member Since 572d No-Show Rate 98.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency38% Frequency drop32% No-show rate22% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
3	Stephanie Flores 8-class monthly	87	54d ago	0↓ 8	$1,128/yr
Churn Risk 87% Annual Value $1,128 Member Since 619d No-Show Rate 99.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate23% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
4	Morgan Lewis 8-class monthly	87	36d ago	0↓ 4	$1,044/yr
Churn Risk 87% Annual Value $1,044 Member Since 131d No-Show Rate 93.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
5	Ashley Walker unlimited	86	40d ago	0↓ 4	$2,208/yr
Churn Risk 86% Annual Value $2,208 Member Since 174d No-Show Rate 98.4% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tenure3% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
6	Diana Anderson unlimited	85	51d ago	1↓ 7	$2,292/yr
Churn Risk 85% Annual Value $2,292 Member Since 132d No-Show Rate 94.6% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
7	Emily Johnson 4-class monthly	84	34d ago	1↓ 4	$744/yr
Churn Risk 84% Annual Value $744 Member Since 152d No-Show Rate 78.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate19% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
8	Natalie Wright 4-class monthly	84	62d ago	1↓ 5	$804/yr
Churn Risk 84% Annual Value $804 Member Since 666d No-Show Rate 74.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop33% No-show rate18% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
9	Charlotte Anderson 12-class monthly	84	29d ago	1↓ 5	$1,620/yr
Churn Risk 84% Annual Value $1,620 Member Since 265d No-Show Rate 97.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency37% Frequency drop33% No-show rate23% Membership tenure4% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Rachel King 4-class monthly	84	41d ago	0↓ 8	$660/yr
Churn Risk 84% Annual Value $660 Member Since 707d No-Show Rate 73.7% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop34% No-show rate18% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
11	Jennifer King 12-class monthly	84	39d ago	0↓ 4	$1,632/yr
Churn Risk 84% Annual Value $1,632 Member Since 613d No-Show Rate 90.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate22% Membership tier2% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
12	Lauren King unlimited	83	65d ago	1↓ 5	$2,112/yr
Churn Risk 83% Annual Value $2,112 Member Since 553d No-Show Rate 91.4% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop34% No-show rate22% Membership tenure2% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
13	Jessica Williams 4-class monthly	83	23d ago	1↓ 5	$888/yr
Churn Risk 83% Annual Value $888 Member Since 358d No-Show Rate 95.3% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Frequency drop34% Visit recency33% No-show rate23% Membership tier6% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
14	Jordan King 8-class monthly	83	60d ago	0↓ 6	$1,092/yr
Churn Risk 83% Annual Value $1,092 Member Since 186d No-Show Rate 69.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tier4% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
15	Jordan Torres unlimited	82	38d ago	0↓ 4	$2,280/yr
Churn Risk 82% Annual Value $2,280 Member Since 199d No-Show Rate 83.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate20% Membership tenure4% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call

Showing 1–15 of 117

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$63,600

Annual Revenue Protected

$19,080

by retaining 12 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly