Member Retention Intelligence|← Midtown Doral

Retention AI

Midtown Doral · Doral, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

18%

6-month

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

127

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$70,950

annual exposure

Member Risk Distribution

High Risk

35% of members

Medium Risk

32% of members

Low Risk

33% of members

At-Risk by Membership Tier

Unlimited

72%26/36 · $57,960

12-Class Monthly

66%21/32 · $36,456

8-Class Monthly

73%22/30 · $25,440

4-Class Monthly

55%16/29 · $12,972

Member Risk Table

127 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Natalie Green 12-class monthly	91	49d ago	0↓ 8	$1,740/yr
Churn Risk 91% Annual Value $1,740 Member Since 32d No-Show Rate 94.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency38% Frequency drop31% No-show rate21% Membership tenure9% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
2	Peyton Lewis 4-class monthly	90	41d ago	1↓ 5	$840/yr
Churn Risk 90% Annual Value $840 Member Since 92d No-Show Rate 85.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop31% No-show rate19% Membership tenure6% Membership tier6% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
3	Lauren Brown 4-class monthly	89	62d ago	0↓ 5	$672/yr
Churn Risk 89% Annual Value $672 Member Since 276d No-Show Rate 93.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop31% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
4	Nicole Anderson 4-class monthly	88	40d ago	1↓ 7	$828/yr
Churn Risk 88% Annual Value $828 Member Since 600d No-Show Rate 96.9% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tier6% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
5	Emily Thomas 4-class monthly	88	45d ago	1↓ 3	$876/yr
Churn Risk 88% Annual Value $876 Member Since 229d No-Show Rate 98.6% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop29% No-show rate23% Membership tier6% Membership tenure3% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
6	Priya King 4-class monthly	87	33d ago	1↓ 7	$864/yr
Churn Risk 87% Annual Value $864 Member Since 111d No-Show Rate 81.1% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency37% Frequency drop32% No-show rate19% Membership tenure6% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Riley Lewis unlimited	86	60d ago	0↓ 8	$2,268/yr
Churn Risk 86% Annual Value $2,268 Member Since 343d No-Show Rate 97.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tenure4% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
8	Megan Nguyen unlimited	85	41d ago	1↓ 4	$2,304/yr
Churn Risk 85% Annual Value $2,304 Member Since 145d No-Show Rate 98.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate23% Membership tenure4% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
9	Ava Torres unlimited	85	58d ago	1↓ 5	$2,148/yr
Churn Risk 85% Annual Value $2,148 Member Since 286d No-Show Rate 92.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
10	Natalie Young 8-class monthly	84	41d ago	0↓ 8	$1,236/yr
Churn Risk 84% Annual Value $1,236 Member Since 490d No-Show Rate 84.6% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop33% No-show rate20% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
11	Riley Green 12-class monthly	84	45d ago	1↓ 6	$1,644/yr
Churn Risk 84% Annual Value $1,644 Member Since 506d No-Show Rate 91.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop33% No-show rate22% Membership tier2% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
12	Diana Taylor unlimited	83	57d ago	1↓ 3	$2,316/yr
Churn Risk 83% Annual Value $2,316 Member Since 256d No-Show Rate 98.0% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop31% No-show rate24% Membership tenure4% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
13	Priya Martin 4-class monthly	83	39d ago	0↓ 6	$720/yr
Churn Risk 83% Annual Value $720 Member Since 90d No-Show Rate 53.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate13% Membership tenure7% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
14	Megan Hall 12-class monthly	83	58d ago	0↓ 7	$1,632/yr
Churn Risk 83% Annual Value $1,632 Member Since 62d No-Show Rate 66.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop34% No-show rate16% Membership tenure7% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Charlotte Green unlimited	82	55d ago	1↓ 7	$2,232/yr
Churn Risk 82% Annual Value $2,232 Member Since 449d No-Show Rate 87.3% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency42% Frequency drop34% No-show rate21% Membership tenure2% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call

Showing 1–15 of 127

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$70,950

Annual Revenue Protected

$21,285

by retaining 13 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly