Member Retention Intelligence|← Albuquerque Uptown

Retention AI

Albuquerque Uptown · Albuquerque, NM

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

20%

6-month

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

100

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$54,718

annual exposure

Member Risk Distribution

High Risk

35% of members

Medium Risk

32% of members

Low Risk

33% of members

At-Risk by Membership Tier

Unlimited

76%22/29 · $48,732

12-Class Monthly

57%12/21 · $20,892

8-Class Monthly

66%21/32 · $23,880

4-Class Monthly

67%12/18 · $9,264

Member Risk Table

100 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Amelia Walker 8-class monthly	87	58d ago	0↓ 6	$1,212/yr
Churn Risk 87% Annual Value $1,212 Member Since 501d No-Show Rate 97.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
2	Natalie Harris 4-class monthly	87	44d ago	1↓ 6	$876/yr
Churn Risk 87% Annual Value $876 Member Since 213d No-Show Rate 82.6% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate19% Membership tier6% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
3	Emily Garcia 8-class monthly	87	32d ago	0↓ 8	$1,224/yr
Churn Risk 87% Annual Value $1,224 Member Since 246d No-Show Rate 98.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency37% Frequency drop32% No-show rate23% Membership tier4% Membership tenure3% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
4	Jessica Walker 4-class monthly	85	32d ago	1↓ 5	$708/yr
Churn Risk 85% Annual Value $708 Member Since 305d No-Show Rate 84.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop33% No-show rate20% Membership tier6% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
5	Jessica Clark 12-class monthly	85	44d ago	1↓ 3	$1,680/yr
Churn Risk 85% Annual Value $1,680 Member Since 308d No-Show Rate 99.0% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop30% No-show rate23% Membership tenure4% Membership tier2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
6	Amelia Jones 4-class monthly	84	39d ago	1↓ 5	$768/yr
Churn Risk 84% Annual Value $768 Member Since 649d No-Show Rate 79.6% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
7	Nicole Walker 8-class monthly	84	46d ago	1↓ 3	$1,080/yr
Churn Risk 84% Annual Value $1,080 Member Since 540d No-Show Rate 92.7% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop31% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
8	Jordan Williams unlimited	82	60d ago	1↓ 3	$2,280/yr
Churn Risk 82% Annual Value $2,280 Member Since 284d No-Show Rate 91.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop31% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
9	Charlotte Williams 4-class monthly	82	29d ago	1↓ 4	$684/yr
Churn Risk 82% Annual Value $684 Member Since 327d No-Show Rate 78.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency38% Frequency drop33% No-show rate19% Membership tier6% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
10	Charlotte Lee 12-class monthly	82	41d ago	1↓ 7	$1,704/yr
Churn Risk 82% Annual Value $1,704 Member Since 172d No-Show Rate 72.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency42% Frequency drop34% No-show rate18% Membership tenure4% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
11	Charlotte Williams 4-class monthly	81	25d ago	1↓ 4	$732/yr
Churn Risk 81% Annual Value $732 Member Since 637d No-Show Rate 92.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency36% Frequency drop33% No-show rate23% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
12	Kate Wright 8-class monthly	81	39d ago	0↓ 6	$1,068/yr
Churn Risk 81% Annual Value $1,068 Member Since 568d No-Show Rate 69.8% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency42% Frequency drop35% No-show rate17% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
13	Priya Williams 8-class monthly	81	42d ago	1↓ 3	$1,116/yr
Churn Risk 81% Annual Value $1,116 Member Since 174d No-Show Rate 72.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop32% No-show rate18% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Emily Jones 8-class monthly	81	34d ago	1↓ 4	$1,212/yr
Churn Risk 81% Annual Value $1,212 Member Since 302d No-Show Rate 70.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate18% Membership tier4% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
15	Kate Clark 8-class monthly	81	30d ago	0↓ 7	$1,080/yr
Churn Risk 81% Annual Value $1,080 Member Since 296d No-Show Rate 72.9% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop35% No-show rate18% Membership tier5% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive

Showing 1–15 of 100

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$54,718

Annual Revenue Protected

$16,415

by retaining 11 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly