Member Retention Intelligence|← League City

Retention AI

League City · League City, TX

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

64%

6-month

41%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

246

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$62,396

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

158

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

37%22/60 · $48,516

12-Class Monthly

43%26/60 · $45,144

8-Class Monthly

38%23/60 · $25,704

4-Class Monthly

26%17/66 · $13,296

Member Risk Table

246 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Jessica Walker 4-class monthly	89	45d ago	1↓ 6	$696/yr
Churn Risk 89% Annual Value $696 Member Since 382d No-Show Rate 99.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
2	Olivia Jones 8-class monthly	87	43d ago	0↓ 4	$1,140/yr
Churn Risk 87% Annual Value $1,140 Member Since 435d No-Show Rate 99.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate23% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
3	Brittany Jackson 8-class monthly	87	57d ago	1↓ 5	$1,080/yr
Churn Risk 87% Annual Value $1,080 Member Since 128d No-Show Rate 91.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
4	Charlotte Moore 8-class monthly	86	35d ago	0↓ 5	$1,248/yr
Churn Risk 86% Annual Value $1,248 Member Since 143d No-Show Rate 93.3% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency38% Frequency drop32% No-show rate22% Membership tier4% Membership tenure3% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
5	Nicole Nguyen unlimited	86	54d ago	1↓ 5	$2,208/yr
Churn Risk 86% Annual Value $2,208 Member Since 349d No-Show Rate 100.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tenure3% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
6	Natalie Jones 12-class monthly	85	53d ago	0↓ 6	$1,728/yr
Churn Risk 85% Annual Value $1,728 Member Since 124d No-Show Rate 88.5% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tenure4% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Charlotte Brown 4-class monthly	85	64d ago	1↓ 7	$792/yr
Churn Risk 85% Annual Value $792 Member Since 635d No-Show Rate 80.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
8	Nicole Jones 4-class monthly	85	49d ago	0↓ 5	$684/yr
Churn Risk 85% Annual Value $684 Member Since 139d No-Show Rate 72.3% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate17% Membership tier6% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
9	Amanda Martinez 12-class monthly	85	48d ago	1↓ 7	$1,836/yr
Churn Risk 85% Annual Value $1,836 Member Since 283d No-Show Rate 87.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tenure4% Membership tier2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
10	Lauren Lewis 12-class monthly	85	42d ago	0↓ 8	$1,812/yr
Churn Risk 85% Annual Value $1,812 Member Since 266d No-Show Rate 86.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop33% No-show rate21% Membership tenure4% Membership tier2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
11	Brittany Martin 12-class monthly	84	59d ago	1↓ 4	$1,752/yr
Churn Risk 84% Annual Value $1,752 Member Since 707d No-Show Rate 96.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop32% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
12	Peyton Young 8-class monthly	84	50d ago	1↓ 4	$1,020/yr
Churn Risk 84% Annual Value $1,020 Member Since 626d No-Show Rate 87.0% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop32% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
13	Camille Wilson 8-class monthly	83	42d ago	0↓ 5	$1,248/yr
Churn Risk 83% Annual Value $1,248 Member Since 534d No-Show Rate 79.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate19% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Ashley Johnson 4-class monthly	83	59d ago	1↓ 4	$780/yr
Churn Risk 83% Annual Value $780 Member Since 336d No-Show Rate 66.1% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate16% Membership tier6% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
15	Kate Brown unlimited	82	49d ago	0↓ 7	$2,316/yr
Churn Risk 82% Annual Value $2,316 Member Since 629d No-Show Rate 87.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop34% No-show rate21% Membership tenure2% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount

Showing 1–15 of 246

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$62,396

Annual Revenue Protected

$18,719

by retaining 10 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly