Member Retention Intelligence|← Woodcliff Lake

Retention AI

Woodcliff Lake · Woodcliff Lake, NJ

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

62%

6-month

38%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

249

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$64,293

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

158

Low Risk

63% of members

At-Risk by Membership Tier

Unlimited

41%23/56 · $50,928

12-Class Monthly

32%23/73 · $39,948

8-Class Monthly

41%26/64 · $29,736

4-Class Monthly

34%19/56 · $15,048

Member Risk Table

249 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Megan Torres 8-class monthly	88	64d ago	0↓ 6	$1,140/yr
Churn Risk 88% Annual Value $1,140 Member Since 109d No-Show Rate 83.7% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate19% Membership tenure6% Membership tier4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
2	Brittany Scott 4-class monthly	88	39d ago	0↓ 6	$828/yr
Churn Risk 88% Annual Value $828 Member Since 517d No-Show Rate 97.6% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
3	Rachel Jackson 4-class monthly	88	41d ago	0↓ 5	$840/yr
Churn Risk 88% Annual Value $840 Member Since 277d No-Show Rate 87.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate20% Membership tier6% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
4	Taylor Jackson 4-class monthly	87	62d ago	1↓ 3	$756/yr
Churn Risk 87% Annual Value $756 Member Since 62d No-Show Rate 84.9% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop29% No-show rate19% Membership tenure6% Membership tier6% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
5	Natalie Green 8-class monthly	87	43d ago	1↓ 5	$1,248/yr
Churn Risk 87% Annual Value $1,248 Member Since 376d No-Show Rate 99.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate23% Membership tier4% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
6	Amelia Anderson unlimited	87	64d ago	0↓ 7	$2,328/yr
Churn Risk 87% Annual Value $2,328 Member Since 79d No-Show Rate 92.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tenure6% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Priya Harris 4-class monthly	87	40d ago	1↓ 5	$696/yr
Churn Risk 87% Annual Value $696 Member Since 114d No-Show Rate 71.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate17% Membership tenure6% Membership tier6% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
8	Jessica Wright 8-class monthly	87	29d ago	0↓ 8	$1,128/yr
Churn Risk 87% Annual Value $1,128 Member Since 114d No-Show Rate 94.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency36% Frequency drop32% No-show rate22% Membership tenure6% Membership tier4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
9	Peyton Scott 4-class monthly	87	49d ago	1↓ 6	$696/yr
Churn Risk 87% Annual Value $696 Member Since 583d No-Show Rate 89.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop32% No-show rate21% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
10	Emily Garcia 4-class monthly	87	40d ago	1↓ 7	$840/yr
Churn Risk 87% Annual Value $840 Member Since 572d No-Show Rate 88.9% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop32% No-show rate21% Membership tier6% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
11	Stephanie Robinson 8-class monthly	85	54d ago	0↓ 8	$1,212/yr
Churn Risk 85% Annual Value $1,212 Member Since 608d No-Show Rate 88.7% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
12	Rebecca Hall 4-class monthly	85	54d ago	0↓ 7	$804/yr
Churn Risk 85% Annual Value $804 Member Since 409d No-Show Rate 80.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
13	Riley Johnson 12-class monthly	84	49d ago	1↓ 6	$1,860/yr
Churn Risk 84% Annual Value $1,860 Member Since 521d No-Show Rate 93.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate22% Membership tier2% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
14	Jessica Garcia 8-class monthly	84	59d ago	0↓ 7	$1,020/yr
Churn Risk 84% Annual Value $1,020 Member Since 256d No-Show Rate 73.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop33% No-show rate18% Membership tier4% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
15	Priya Williams 8-class monthly	84	41d ago	1↓ 3	$1,224/yr
Churn Risk 84% Annual Value $1,224 Member Since 620d No-Show Rate 93.4% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop31% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call

Showing 1–15 of 249

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$64,293

Annual Revenue Protected

$19,288

by retaining 11 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly