Member Retention Intelligence|← Montclair

Retention AI

Montclair · Verona, NJ

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

17%

6-month

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

124

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$66,989

annual exposure

Member Risk Distribution

High Risk

35% of members

Medium Risk

32% of members

Low Risk

33% of members

At-Risk by Membership Tier

Unlimited

65%28/43 · $62,112

12-Class Monthly

74%17/23 · $28,860

8-Class Monthly

60%18/30 · $20,424

4-Class Monthly

71%20/28 · $15,288

Member Risk Table

124 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Sarah Walker 4-class monthly	89	53d ago	0↓ 8	$744/yr
Churn Risk 89% Annual Value $744 Member Since 292d No-Show Rate 95.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency38% Frequency drop31% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
2	Kate Martin unlimited	88	60d ago	1↓ 6	$2,112/yr
Churn Risk 88% Annual Value $2,112 Member Since 97d No-Show Rate 97.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tenure6% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
3	Lauren Jones 4-class monthly	88	48d ago	0↓ 5	$888/yr
Churn Risk 88% Annual Value $888 Member Since 370d No-Show Rate 94.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
4	Rebecca Flores 8-class monthly	87	48d ago	0↓ 7	$1,152/yr
Churn Risk 87% Annual Value $1,152 Member Since 611d No-Show Rate 97.0% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
5	Camille Martin 8-class monthly	87	41d ago	0↓ 4	$1,140/yr
Churn Risk 87% Annual Value $1,140 Member Since 308d No-Show Rate 89.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop32% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
6	Kate Walker unlimited	87	63d ago	0↓ 8	$2,292/yr
Churn Risk 87% Annual Value $2,292 Member Since 91d No-Show Rate 89.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate21% Membership tenure6% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Nicole Allen 8-class monthly	87	37d ago	0↓ 5	$1,068/yr
Churn Risk 87% Annual Value $1,068 Member Since 724d No-Show Rate 99.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate23% Membership tier4% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
8	Nicole Lewis 4-class monthly	87	50d ago	0↓ 7	$708/yr
Churn Risk 87% Annual Value $708 Member Since 198d No-Show Rate 81.1% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop32% No-show rate19% Membership tier6% Membership tenure3% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
9	Priya Flores 4-class monthly	86	37d ago	1↓ 3	$900/yr
Churn Risk 86% Annual Value $900 Member Since 363d No-Show Rate 95.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop30% No-show rate22% Membership tier6% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
10	Stephanie Lee 4-class monthly	86	58d ago	0↓ 6	$732/yr
Churn Risk 86% Annual Value $732 Member Since 78d No-Show Rate 66.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate15% Membership tenure6% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
11	Jessica Clark 4-class monthly	86	40d ago	0↓ 8	$840/yr
Churn Risk 86% Annual Value $840 Member Since 302d No-Show Rate 77.4% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate18% Membership tier6% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
12	Stephanie Wilson 8-class monthly	85	38d ago	1↓ 4	$1,224/yr
Churn Risk 85% Annual Value $1,224 Member Since 289d No-Show Rate 87.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop32% No-show rate21% Membership tier4% Membership tenure4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
13	Amanda Garcia 4-class monthly	85	53d ago	1↓ 5	$660/yr
Churn Risk 85% Annual Value $660 Member Since 323d No-Show Rate 73.5% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate17% Membership tier6% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Morgan Allen 12-class monthly	85	56d ago	0↓ 5	$1,632/yr
Churn Risk 85% Annual Value $1,632 Member Since 515d No-Show Rate 95.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
15	Sarah Nguyen unlimited	84	61d ago	1↓ 5	$2,292/yr
Churn Risk 84% Annual Value $2,292 Member Since 260d No-Show Rate 90.8% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer

Showing 1–15 of 124

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$66,989

Annual Revenue Protected

$20,097

by retaining 13 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly