Member Retention Intelligence|← North Miami

Retention AI

North Miami · Miami, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

65%

6-month

42%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

253

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$62,120

annual exposure

Member Risk Distribution

High Risk

13% of members

Medium Risk

22% of members

163

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

38%25/66 · $54,960

12-Class Monthly

38%29/77 · $49,788

8-Class Monthly

34%21/61 · $23,736

4-Class Monthly

31%15/49 · $11,400

Member Risk Table

253 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Morgan Williams 4-class monthly	94	36d ago	0↓ 7	$744/yr
Churn Risk 94% Annual Value $744 Member Since 40d No-Show Rate 97.6% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency36% Frequency drop30% No-show rate21% Membership tenure9% Membership tier5% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
2	Morgan Robinson 12-class monthly	86	63d ago	0↓ 7	$1,680/yr
Churn Risk 86% Annual Value $1,680 Member Since 179d No-Show Rate 95.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tenure3% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
3	Priya Robinson 4-class monthly	86	42d ago	1↓ 5	$660/yr
Churn Risk 86% Annual Value $660 Member Since 150d No-Show Rate 78.7% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate18% Membership tier6% Membership tenure3% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
4	Rebecca Martinez 12-class monthly	86	40d ago	0↓ 4	$1,716/yr
Churn Risk 86% Annual Value $1,716 Member Since 82d No-Show Rate 79.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tenure6% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
5	Natalie Martin 12-class monthly	85	45d ago	1↓ 7	$1,836/yr
Churn Risk 85% Annual Value $1,836 Member Since 551d No-Show Rate 93.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop33% No-show rate22% Membership tier2% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
6	Taylor Walker 12-class monthly	84	62d ago	0↓ 4	$1,668/yr
Churn Risk 84% Annual Value $1,668 Member Since 155d No-Show Rate 85.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate20% Membership tenure4% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
7	Charlotte Walker 12-class monthly	84	35d ago	1↓ 6	$1,704/yr
Churn Risk 84% Annual Value $1,704 Member Since 59d No-Show Rate 65.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop33% No-show rate15% Membership tenure10% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
8	Amanda Lee 12-class monthly	84	46d ago	0↓ 7	$1,656/yr
Churn Risk 84% Annual Value $1,656 Member Since 658d No-Show Rate 90.0% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop33% No-show rate21% Membership tier2% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
9	Lauren Hill 8-class monthly	83	28d ago	1↓ 7	$1,092/yr
Churn Risk 83% Annual Value $1,092 Member Since 538d No-Show Rate 97.0% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency37% Frequency drop34% No-show rate23% Membership tier4% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
10	Brooke Garcia 8-class monthly	83	28d ago	0↓ 6	$1,140/yr
Churn Risk 83% Annual Value $1,140 Member Since 427d No-Show Rate 96.1% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency37% Frequency drop34% No-show rate23% Membership tier4% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
11	Brooke Flores unlimited	82	34d ago	1↓ 5	$2,112/yr
Churn Risk 82% Annual Value $2,112 Member Since 571d No-Show Rate 95.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop34% No-show rate23% Membership tenure2% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
12	Natalie Johnson unlimited	82	37d ago	0↓ 8	$2,100/yr
Churn Risk 82% Annual Value $2,100 Member Since 594d No-Show Rate 90.8% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate22% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
13	Olivia Thomas 8-class monthly	82	30d ago	1↓ 3	$1,152/yr
Churn Risk 82% Annual Value $1,152 Member Since 237d No-Show Rate 91.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency38% Frequency drop31% No-show rate22% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Michelle Martin 4-class monthly	82	46d ago	0↓ 8	$708/yr
Churn Risk 82% Annual Value $708 Member Since 394d No-Show Rate 64.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency42% Frequency drop34% No-show rate16% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
15	Natalie Thomas unlimited	81	52d ago	0↓ 6	$2,136/yr
Churn Risk 81% Annual Value $2,136 Member Since 259d No-Show Rate 72.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency43% Frequency drop35% No-show rate18% Membership tenure4% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive

Showing 1–15 of 253

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$62,120

Annual Revenue Protected

$18,636

by retaining 10 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly