Member Retention Intelligence|← Coral Springs

Retention AI

Coral Springs · Coral Springs, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

69%

6-month

48%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

281

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$68,074

annual exposure

Member Risk Distribution

High Risk

13% of members

Medium Risk

22% of members

183

Low Risk

65% of members

At-Risk by Membership Tier

Unlimited

30%21/69 · $46,608

12-Class Monthly

41%30/73 · $52,656

8-Class Monthly

38%26/68 · $30,240

4-Class Monthly

30%21/71 · $16,476

Member Risk Table

281 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Charlotte Lewis 8-class monthly	90	51d ago	1↓ 5	$1,224/yr
Churn Risk 90% Annual Value $1,224 Member Since 81d No-Show Rate 94.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency38% Frequency drop31% No-show rate21% Membership tenure6% Membership tier4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
2	Sophia Jones 4-class monthly	88	49d ago	1↓ 4	$780/yr
Churn Risk 88% Annual Value $780 Member Since 278d No-Show Rate 90.3% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop31% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
3	Camille Walker 8-class monthly	86	64d ago	0↓ 7	$1,212/yr
Churn Risk 86% Annual Value $1,212 Member Since 201d No-Show Rate 85.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate20% Membership tier4% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
4	Morgan Thomas 8-class monthly	86	48d ago	1↓ 3	$1,212/yr
Churn Risk 86% Annual Value $1,212 Member Since 243d No-Show Rate 96.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop30% No-show rate22% Membership tier4% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
5	Kate Moore 12-class monthly	86	64d ago	1↓ 6	$1,704/yr
Churn Risk 86% Annual Value $1,704 Member Since 692d No-Show Rate 99.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
6	Rebecca Garcia 8-class monthly	86	46d ago	1↓ 3	$1,224/yr
Churn Risk 86% Annual Value $1,224 Member Since 321d No-Show Rate 95.6% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop30% No-show rate22% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
7	Ava Flores 8-class monthly	85	40d ago	0↓ 6	$1,224/yr
Churn Risk 85% Annual Value $1,224 Member Since 86d No-Show Rate 70.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate16% Membership tenure6% Membership tier4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
8	Brooke Jackson 12-class monthly	85	52d ago	1↓ 7	$1,776/yr
Churn Risk 85% Annual Value $1,776 Member Since 467d No-Show Rate 97.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
9	Ashley Anderson 12-class monthly	85	46d ago	0↓ 5	$1,788/yr
Churn Risk 85% Annual Value $1,788 Member Since 438d No-Show Rate 95.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
10	Nicole Robinson 8-class monthly	85	55d ago	1↓ 6	$1,128/yr
Churn Risk 85% Annual Value $1,128 Member Since 502d No-Show Rate 86.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate20% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
11	Olivia Jones 4-class monthly	84	44d ago	0↓ 4	$792/yr
Churn Risk 84% Annual Value $792 Member Since 463d No-Show Rate 75.0% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop33% No-show rate18% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
12	Amanda Thomas 8-class monthly	84	45d ago	1↓ 4	$1,212/yr
Churn Risk 84% Annual Value $1,212 Member Since 206d No-Show Rate 78.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop32% No-show rate19% Membership tier4% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
13	Nicole Lewis 4-class monthly	83	52d ago	0↓ 6	$744/yr
Churn Risk 83% Annual Value $744 Member Since 531d No-Show Rate 72.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
14	Sophia Green 12-class monthly	83	48d ago	0↓ 6	$1,704/yr
Churn Risk 83% Annual Value $1,704 Member Since 343d No-Show Rate 79.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate19% Membership tenure4% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
15	Emily Lee unlimited	83	49d ago	1↓ 5	$2,196/yr
Churn Risk 83% Annual Value $2,196 Member Since 112d No-Show Rate 70.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tenure7% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$68,074

Annual Revenue Protected

$20,422

by retaining 11 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly