Member Retention Intelligence|← Irvine Crossroads

Retention AI

Irvine Crossroads · Irvine, CA

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

62%

6-month

39%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

292

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$80,293

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

186

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

45%32/71 · $70,356

12-Class Monthly

39%33/84 · $57,048

8-Class Monthly

36%26/72 · $29,232

4-Class Monthly

23%15/65 · $11,952

Member Risk Table

292 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Stephanie Clark unlimited	90	35d ago	1↓ 6	$2,136/yr
Churn Risk 90% Annual Value $2,136 Member Since 39d No-Show Rate 98.1% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency37% Frequency drop31% No-show rate22% Membership tenure9% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
2	Ashley Lewis unlimited	89	55d ago	0↓ 6	$2,160/yr
Churn Risk 89% Annual Value $2,160 Member Since 90d No-Show Rate 99.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tenure6% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
3	Amanda Johnson 8-class monthly	88	55d ago	0↓ 7	$1,164/yr
Churn Risk 88% Annual Value $1,164 Member Since 85d No-Show Rate 84.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate19% Membership tenure6% Membership tier4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
4	Riley Young 8-class monthly	88	60d ago	0↓ 5	$1,260/yr
Churn Risk 88% Annual Value $1,260 Member Since 256d No-Show Rate 97.0% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tier4% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
5	Sarah Nguyen 8-class monthly	87	49d ago	1↓ 7	$1,236/yr
Churn Risk 87% Annual Value $1,236 Member Since 84d No-Show Rate 79.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop32% No-show rate18% Membership tenure6% Membership tier4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
6	Brooke Nguyen 4-class monthly	87	40d ago	1↓ 6	$852/yr
Churn Risk 87% Annual Value $852 Member Since 39d No-Show Rate 56.4% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop32% No-show rate13% Membership tenure9% Membership tier6% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
7	Jennifer Green 8-class monthly	86	56d ago	1↓ 7	$1,080/yr
Churn Risk 86% Annual Value $1,080 Member Since 437d No-Show Rate 91.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
8	Amanda Lee 8-class monthly	85	52d ago	0↓ 8	$1,176/yr
Churn Risk 85% Annual Value $1,176 Member Since 684d No-Show Rate 89.0% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
9	Priya Lee 8-class monthly	85	47d ago	0↓ 7	$1,164/yr
Churn Risk 85% Annual Value $1,164 Member Since 499d No-Show Rate 88.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Emily Torres 12-class monthly	85	54d ago	1↓ 6	$1,656/yr
Churn Risk 85% Annual Value $1,656 Member Since 690d No-Show Rate 96.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
11	Stephanie Jones 12-class monthly	85	44d ago	0↓ 4	$1,836/yr
Churn Risk 85% Annual Value $1,836 Member Since 718d No-Show Rate 96.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
12	Riley King 12-class monthly	85	62d ago	0↓ 5	$1,668/yr
Churn Risk 85% Annual Value $1,668 Member Since 33d No-Show Rate 62.1% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate15% Membership tenure9% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
13	Jordan Scott 12-class monthly	84	58d ago	0↓ 7	$1,620/yr
Churn Risk 84% Annual Value $1,620 Member Since 63d No-Show Rate 70.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate17% Membership tenure7% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
14	Natalie Hall unlimited	83	49d ago	1↓ 6	$2,172/yr
Churn Risk 83% Annual Value $2,172 Member Since 224d No-Show Rate 84.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop34% No-show rate20% Membership tenure4% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
15	Olivia Jackson 4-class monthly	83	36d ago	1↓ 4	$828/yr
Churn Risk 83% Annual Value $828 Member Since 134d No-Show Rate 71.1% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate17% Membership tier6% Membership tenure4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer

Showing 1–15 of 292

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$80,293

Annual Revenue Protected

$24,088

by retaining 13 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly