Member Retention Intelligence|← Bridgeland

Retention AI

Bridgeland · Cypress, TX

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

61%

6-month

37%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

263

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$66,236

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

167

Low Risk

63% of members

At-Risk by Membership Tier

Unlimited

35%22/63 · $48,852

12-Class Monthly

38%26/68 · $45,576

8-Class Monthly

29%19/66 · $22,104

4-Class Monthly

44%29/66 · $23,076

Member Risk Table

263 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Jessica Hall 4-class monthly	87	44d ago	1↓ 7	$852/yr
Churn Risk 87% Annual Value $852 Member Since 597d No-Show Rate 92.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
2	Ashley Williams 12-class monthly	87	52d ago	0↓ 6	$1,824/yr
Churn Risk 87% Annual Value $1,824 Member Since 288d No-Show Rate 98.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop32% No-show rate23% Membership tenure3% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
3	Camille Anderson 8-class monthly	87	60d ago	0↓ 7	$1,128/yr
Churn Risk 87% Annual Value $1,128 Member Since 698d No-Show Rate 96.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
4	Lauren Anderson 4-class monthly	86	63d ago	0↓ 8	$900/yr
Churn Risk 86% Annual Value $900 Member Since 724d No-Show Rate 85.9% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate20% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
5	Charlotte Allen 12-class monthly	85	54d ago	0↓ 5	$1,764/yr
Churn Risk 85% Annual Value $1,764 Member Since 501d No-Show Rate 96.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
6	Morgan Nguyen unlimited	85	52d ago	1↓ 5	$2,148/yr
Churn Risk 85% Annual Value $2,148 Member Since 180d No-Show Rate 93.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
7	Riley Martinez 8-class monthly	85	61d ago	1↓ 6	$1,164/yr
Churn Risk 85% Annual Value $1,164 Member Since 281d No-Show Rate 78.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop33% No-show rate18% Membership tier4% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
8	Kate Moore 4-class monthly	84	38d ago	0↓ 7	$672/yr
Churn Risk 84% Annual Value $672 Member Since 682d No-Show Rate 80.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
9	Rachel Brown 4-class monthly	84	22d ago	0↓ 6	$756/yr
Churn Risk 84% Annual Value $756 Member Since 55d No-Show Rate 81.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Frequency drop33% Visit recency32% No-show rate19% Membership tenure9% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
10	Brooke Brown 4-class monthly	84	40d ago	1↓ 4	$816/yr
Churn Risk 84% Annual Value $816 Member Since 568d No-Show Rate 81.9% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop32% No-show rate19% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
11	Sophia Wright 4-class monthly	83	60d ago	1↓ 6	$876/yr
Churn Risk 83% Annual Value $876 Member Since 509d No-Show Rate 70.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
12	Peyton Brown unlimited	83	52d ago	0↓ 7	$2,268/yr
Churn Risk 83% Annual Value $2,268 Member Since 184d No-Show Rate 84.1% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate20% Membership tenure4% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
13	Peyton Hall unlimited	82	39d ago	0↓ 7	$2,244/yr
Churn Risk 82% Annual Value $2,244 Member Since 47d No-Show Rate 57.5% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate14% Membership tenure10% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
14	Sarah Moore 4-class monthly	82	22d ago	1↓ 5	$888/yr
Churn Risk 82% Annual Value $888 Member Since 364d No-Show Rate 96.0% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Frequency drop34% Visit recency33% No-show rate23% Membership tier6% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Jennifer Flores 12-class monthly	82	42d ago	0↓ 7	$1,680/yr
Churn Risk 82% Annual Value $1,680 Member Since 329d No-Show Rate 72.9% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency42% Frequency drop34% No-show rate18% Membership tenure4% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount

Showing 1–15 of 263

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$66,236

Annual Revenue Protected

$19,871

by retaining 11 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly