Member Retention Intelligence|← Austin – South

Retention AI

Austin – South · Austin, TX

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

63%

6-month

40%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

276

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$70,447

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

176

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

38%29/76 · $64,128

12-Class Monthly

31%20/64 · $34,716

8-Class Monthly

37%27/73 · $30,312

4-Class Monthly

38%24/63 · $19,008

Member Risk Table

276 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Kate Young 8-class monthly	91	53d ago	1↓ 5	$1,200/yr
Churn Risk 91% Annual Value $1,200 Member Since 93d No-Show Rate 99.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency38% Frequency drop31% No-show rate22% Membership tenure6% Membership tier4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
2	Olivia Martin 4-class monthly	90	60d ago	0↓ 5	$840/yr
Churn Risk 90% Annual Value $840 Member Since 330d No-Show Rate 98.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency38% Frequency drop31% No-show rate22% Membership tier6% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
3	Peyton Anderson 4-class monthly	88	39d ago	0↓ 5	$864/yr
Churn Risk 88% Annual Value $864 Member Since 722d No-Show Rate 98.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tier6% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
4	Emily Walker 4-class monthly	88	49d ago	1↓ 4	$876/yr
Churn Risk 88% Annual Value $876 Member Since 50d No-Show Rate 65.4% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop31% No-show rate15% Membership tenure9% Membership tier6% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
5	Ashley Harris 8-class monthly	86	26d ago	1↓ 7	$1,104/yr
Churn Risk 86% Annual Value $1,104 Member Since 77d No-Show Rate 97.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency34% Frequency drop32% No-show rate23% Membership tenure6% Membership tier4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
6	Sophia Wright 12-class monthly	86	30d ago	0↓ 8	$1,800/yr
Churn Risk 86% Annual Value $1,800 Member Since 58d No-Show Rate 84.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency37% Frequency drop32% No-show rate19% Membership tenure9% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
7	Emily Taylor 8-class monthly	86	35d ago	1↓ 7	$1,188/yr
Churn Risk 86% Annual Value $1,188 Member Since 687d No-Show Rate 98.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop33% No-show rate23% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
8	Jordan Wright 8-class monthly	86	36d ago	1↓ 6	$1,104/yr
Churn Risk 86% Annual Value $1,104 Member Since 337d No-Show Rate 88.8% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop33% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
9	Olivia Scott unlimited	86	39d ago	1↓ 4	$2,112/yr
Churn Risk 86% Annual Value $2,112 Member Since 51d No-Show Rate 78.8% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop32% No-show rate18% Membership tenure9% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Ashley Torres 4-class monthly	86	57d ago	1↓ 7	$828/yr
Churn Risk 86% Annual Value $828 Member Since 534d No-Show Rate 83.9% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate20% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
11	Priya Martinez unlimited	85	46d ago	0↓ 4	$2,292/yr
Churn Risk 85% Annual Value $2,292 Member Since 140d No-Show Rate 96.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tenure4% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
12	Emily Johnson 4-class monthly	85	34d ago	0↓ 4	$696/yr
Churn Risk 85% Annual Value $696 Member Since 445d No-Show Rate 89.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop33% No-show rate21% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
13	Diana Martin 8-class monthly	85	43d ago	0↓ 8	$1,164/yr
Churn Risk 85% Annual Value $1,164 Member Since 288d No-Show Rate 81.3% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier4% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
14	Emily Hall unlimited	85	45d ago	1↓ 7	$2,136/yr
Churn Risk 85% Annual Value $2,136 Member Since 48d No-Show Rate 70.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate16% Membership tenure9% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Peyton King 12-class monthly	85	36d ago	1↓ 7	$1,656/yr
Churn Risk 85% Annual Value $1,656 Member Since 61d No-Show Rate 81.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop33% No-show rate19% Membership tenure6% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer

Showing 1–15 of 276

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$70,447

Annual Revenue Protected

$21,134

by retaining 12 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly