Member Retention Intelligence|← Austin – Downtown

Retention AI

Austin – Downtown · Austin, TX

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

63%

6-month

40%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

301

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$75,318

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

193

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

35%24/69 · $53,448

12-Class Monthly

46%32/69 · $56,304

8-Class Monthly

23%17/73 · $18,876

4-Class Monthly

39%35/90 · $27,900

Member Risk Table

301 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Amelia Flores 4-class monthly	90	64d ago	0↓ 4	$888/yr
Churn Risk 90% Annual Value $888 Member Since 270d No-Show Rate 96.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency38% Frequency drop31% No-show rate22% Membership tier6% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
2	Taylor Johnson 4-class monthly	89	43d ago	1↓ 6	$684/yr
Churn Risk 89% Annual Value $684 Member Since 251d No-Show Rate 92.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop31% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
3	Ava Green 4-class monthly	89	45d ago	1↓ 6	$888/yr
Churn Risk 89% Annual Value $888 Member Since 317d No-Show Rate 92.4% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
4	Jessica Hill 8-class monthly	86	33d ago	0↓ 4	$1,164/yr
Churn Risk 86% Annual Value $1,164 Member Since 35d No-Show Rate 67.7% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency38% Frequency drop33% No-show rate16% Membership tenure9% Membership tier4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
5	Amelia Scott 4-class monthly	86	30d ago	0↓ 5	$804/yr
Churn Risk 86% Annual Value $804 Member Since 515d No-Show Rate 97.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency37% Frequency drop33% No-show rate23% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
6	Brooke Walker 8-class monthly	85	44d ago	0↓ 8	$1,032/yr
Churn Risk 85% Annual Value $1,032 Member Since 641d No-Show Rate 87.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
7	Emily Jones 12-class monthly	85	48d ago	0↓ 6	$1,836/yr
Churn Risk 85% Annual Value $1,836 Member Since 240d No-Show Rate 88.0% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tenure4% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
8	Rebecca Torres unlimited	85	57d ago	0↓ 6	$2,340/yr
Churn Risk 85% Annual Value $2,340 Member Since 296d No-Show Rate 92.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop33% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
9	Taylor Robinson unlimited	84	47d ago	0↓ 6	$2,280/yr
Churn Risk 84% Annual Value $2,280 Member Since 331d No-Show Rate 91.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
10	Ashley Thomas unlimited	84	47d ago	1↓ 5	$2,148/yr
Churn Risk 84% Annual Value $2,148 Member Since 635d No-Show Rate 97.5% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate23% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
11	Ashley Wilson unlimited	84	58d ago	0↓ 8	$2,196/yr
Churn Risk 84% Annual Value $2,196 Member Since 247d No-Show Rate 89.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop33% No-show rate21% Membership tenure4% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
12	Jessica Torres 12-class monthly	84	37d ago	0↓ 5	$1,788/yr
Churn Risk 84% Annual Value $1,788 Member Since 502d No-Show Rate 93.4% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate22% Membership tier2% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
13	Natalie Jackson 4-class monthly	84	45d ago	1↓ 3	$780/yr
Churn Risk 84% Annual Value $780 Member Since 721d No-Show Rate 86.9% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop31% No-show rate21% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
14	Brooke Martin 12-class monthly	83	57d ago	0↓ 7	$1,656/yr
Churn Risk 83% Annual Value $1,656 Member Since 300d No-Show Rate 81.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate19% Membership tenure4% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Rachel Lee unlimited	83	50d ago	0↓ 6	$2,124/yr
Churn Risk 83% Annual Value $2,124 Member Since 452d No-Show Rate 91.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate22% Membership tenure2% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal

Showing 1–15 of 301

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$75,318

Annual Revenue Protected

$22,595

by retaining 13 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly