Member Retention Intelligence|← Wayne

Retention AI

Wayne · Wayne, NJ

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

64%

6-month

40%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

246

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$61,877

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

158

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

33%25/75 · $54,984

12-Class Monthly

34%20/59 · $35,472

8-Class Monthly

44%22/50 · $24,636

4-Class Monthly

34%21/62 · $16,512

Member Risk Table

246 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Stephanie Brown 4-class monthly	90	51d ago	0↓ 8	$780/yr
Churn Risk 90% Annual Value $780 Member Since 82d No-Show Rate 87.9% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency38% Frequency drop31% No-show rate19% Membership tenure6% Membership tier6% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
2	Camille Jones unlimited	87	38d ago	0↓ 5	$2,124/yr
Churn Risk 87% Annual Value $2,124 Member Since 49d No-Show Rate 80.6% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate19% Membership tenure9% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
3	Priya Jackson 8-class monthly	86	37d ago	1↓ 6	$1,104/yr
Churn Risk 86% Annual Value $1,104 Member Since 258d No-Show Rate 90.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
4	Peyton Scott 8-class monthly	85	55d ago	0↓ 8	$1,116/yr
Churn Risk 85% Annual Value $1,116 Member Since 435d No-Show Rate 89.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
5	Emily Clark 12-class monthly	84	46d ago	1↓ 3	$1,800/yr
Churn Risk 84% Annual Value $1,800 Member Since 261d No-Show Rate 97.9% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop30% No-show rate23% Membership tenure4% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
6	Olivia King 12-class monthly	84	53d ago	0↓ 7	$1,788/yr
Churn Risk 84% Annual Value $1,788 Member Since 689d No-Show Rate 91.4% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop33% No-show rate22% Membership tier2% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Peyton Lee 12-class monthly	83	39d ago	0↓ 5	$1,836/yr
Churn Risk 83% Annual Value $1,836 Member Since 370d No-Show Rate 85.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop34% No-show rate21% Membership tier2% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
8	Natalie Taylor 8-class monthly	82	25d ago	1↓ 6	$1,212/yr
Churn Risk 82% Annual Value $1,212 Member Since 244d No-Show Rate 92.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency35% Frequency drop34% No-show rate23% Membership tier4% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
9	Ashley Jones 12-class monthly	82	48d ago	1↓ 3	$1,788/yr
Churn Risk 82% Annual Value $1,788 Member Since 81d No-Show Rate 72.8% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency42% Frequency drop31% No-show rate18% Membership tenure7% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Michelle Hill 8-class monthly	82	32d ago	0↓ 4	$1,056/yr
Churn Risk 82% Annual Value $1,056 Member Since 318d No-Show Rate 73.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop34% No-show rate18% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
11	Camille Wilson 12-class monthly	82	33d ago	0↓ 6	$1,848/yr
Churn Risk 82% Annual Value $1,848 Member Since 214d No-Show Rate 80.0% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop34% No-show rate20% Membership tenure4% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
12	Jennifer Allen 8-class monthly	81	32d ago	0↓ 8	$1,020/yr
Churn Risk 81% Annual Value $1,020 Member Since 185d No-Show Rate 71.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop35% No-show rate18% Membership tier4% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
13	Jordan Williams unlimited	81	35d ago	0↓ 8	$2,124/yr
Churn Risk 81% Annual Value $2,124 Member Since 386d No-Show Rate 88.1% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop35% No-show rate22% Membership tenure2% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
14	Rebecca Williams unlimited	80	35d ago	0↓ 6	$2,292/yr
Churn Risk 80% Annual Value $2,292 Member Since 636d No-Show Rate 84.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop35% No-show rate21% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
15	Emily Jones unlimited	80	54d ago	0↓ 7	$2,172/yr
Churn Risk 80% Annual Value $2,172 Member Since 527d No-Show Rate 76.0% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency43% Frequency drop35% No-show rate19% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive

Showing 1–15 of 246

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$61,877

Annual Revenue Protected

$18,563

by retaining 10 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly