Member Retention Intelligence|← West End Greenville

Retention AI

West End Greenville · Greenville, SC

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

47%

6-month

22%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$39,795

annual exposure

Member Risk Distribution

High Risk

24% of members

Medium Risk

22% of members

Low Risk

54% of members

At-Risk by Membership Tier

Unlimited

57%13/23 · $28,896

12-Class Monthly

48%16/33 · $27,300

8-Class Monthly

39%7/18 · $8,148

4-Class Monthly

36%8/22 · $6,324

Member Risk Table

96 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Jessica Williams 8-class monthly	86	56d ago	1↓ 6	$1,212/yr
Churn Risk 86% Annual Value $1,212 Member Since 726d No-Show Rate 93.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
2	Jordan Wilson 12-class monthly	86	42d ago	1↓ 4	$1,764/yr
Churn Risk 86% Annual Value $1,764 Member Since 68d No-Show Rate 85.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop32% No-show rate20% Membership tenure6% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
3	Sarah Williams 12-class monthly	86	57d ago	1↓ 7	$1,812/yr
Churn Risk 86% Annual Value $1,812 Member Since 284d No-Show Rate 93.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate22% Membership tenure3% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
4	Amelia Moore 8-class monthly	85	62d ago	1↓ 7	$1,104/yr
Churn Risk 85% Annual Value $1,104 Member Since 439d No-Show Rate 89.3% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
5	Emily Nguyen 12-class monthly	84	33d ago	0↓ 6	$1,776/yr
Churn Risk 84% Annual Value $1,776 Member Since 643d No-Show Rate 98.9% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop33% No-show rate24% Membership tier2% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
6	Rebecca Johnson unlimited	83	57d ago	0↓ 8	$2,340/yr
Churn Risk 83% Annual Value $2,340 Member Since 110d No-Show Rate 70.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tenure7% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
7	Jessica Moore 8-class monthly	82	32d ago	1↓ 5	$1,224/yr
Churn Risk 82% Annual Value $1,224 Member Since 485d No-Show Rate 85.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop34% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
8	Camille Hill unlimited	82	50d ago	1↓ 6	$2,208/yr
Churn Risk 82% Annual Value $2,208 Member Since 544d No-Show Rate 88.4% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop34% No-show rate21% Membership tenure2% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
9	Natalie Clark 8-class monthly	82	36d ago	0↓ 8	$1,032/yr
Churn Risk 82% Annual Value $1,032 Member Since 185d No-Show Rate 71.1% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tier4% Membership tenure4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
10	Taylor Moore 12-class monthly	82	58d ago	0↓ 7	$1,704/yr
Churn Risk 82% Annual Value $1,704 Member Since 175d No-Show Rate 73.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop34% No-show rate18% Membership tenure4% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
11	Rachel Jackson 8-class monthly	81	41d ago	1↓ 3	$1,224/yr
Churn Risk 81% Annual Value $1,224 Member Since 204d No-Show Rate 75.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency42% Frequency drop31% No-show rate18% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
12	Natalie Brown 12-class monthly	81	40d ago	0↓ 8	$1,704/yr
Churn Risk 81% Annual Value $1,704 Member Since 472d No-Show Rate 78.4% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency42% Frequency drop34% No-show rate19% Membership tier2% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
13	Morgan Jones unlimited	81	44d ago	1↓ 6	$2,256/yr
Churn Risk 81% Annual Value $2,256 Member Since 330d No-Show Rate 73.9% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency42% Frequency drop35% No-show rate18% Membership tenure4% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Brittany Wright 12-class monthly	81	42d ago	1↓ 5	$1,644/yr
Churn Risk 81% Annual Value $1,644 Member Since 258d No-Show Rate 66.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency43% Frequency drop35% No-show rate17% Membership tenure4% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
15	Amanda Wright unlimited	80	33d ago	1↓ 4	$2,124/yr
Churn Risk 80% Annual Value $2,124 Member Since 282d No-Show Rate 81.0% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate20% Membership tenure4% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal

Showing 1–15 of 96

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$39,795

Annual Revenue Protected

$11,939

by retaining 7 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly