Member Retention Intelligence|← Buckhead

Retention AI

Buckhead · Atlanta, GA

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

52%

6-month

27%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

128

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$42,903

annual exposure

Member Risk Distribution

High Risk

22% of members

Medium Risk

22% of members

Low Risk

56% of members

At-Risk by Membership Tier

Unlimited

50%15/30 · $33,408

12-Class Monthly

40%12/30 · $20,880

8-Class Monthly

40%12/30 · $13,824

4-Class Monthly

45%17/38 · $13,584

Member Risk Table

128 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Rachel Anderson unlimited	90	50d ago	0↓ 7	$2,208/yr
Churn Risk 90% Annual Value $2,208 Member Since 54d No-Show Rate 94.7% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency38% Frequency drop31% No-show rate21% Membership tenure9% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
2	Charlotte Allen 4-class monthly	90	47d ago	0↓ 4	$744/yr
Churn Risk 90% Annual Value $744 Member Since 304d No-Show Rate 96.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop31% No-show rate22% Membership tier6% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
3	Peyton Young 4-class monthly	86	41d ago	1↓ 6	$876/yr
Churn Risk 86% Annual Value $876 Member Since 727d No-Show Rate 87.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop32% No-show rate20% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
4	Lauren Hall unlimited	86	45d ago	1↓ 6	$2,232/yr
Churn Risk 86% Annual Value $2,232 Member Since 82d No-Show Rate 84.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate20% Membership tenure6% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
5	Megan Young 4-class monthly	85	32d ago	1↓ 5	$804/yr
Churn Risk 85% Annual Value $804 Member Since 123d No-Show Rate 82.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop33% No-show rate19% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
6	Jessica Walker 4-class monthly	84	52d ago	0↓ 7	$780/yr
Churn Risk 84% Annual Value $780 Member Since 280d No-Show Rate 66.4% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop33% No-show rate16% Membership tier6% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
7	Amelia Thomas unlimited	83	53d ago	1↓ 5	$2,148/yr
Churn Risk 83% Annual Value $2,148 Member Since 657d No-Show Rate 93.3% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate22% Membership tenure2% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
8	Camille Allen 8-class monthly	83	62d ago	0↓ 6	$1,080/yr
Churn Risk 83% Annual Value $1,080 Member Since 649d No-Show Rate 78.1% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate19% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
9	Peyton Martinez unlimited	83	35d ago	1↓ 7	$2,196/yr
Churn Risk 83% Annual Value $2,196 Member Since 152d No-Show Rate 89.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop34% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Peyton Wilson 8-class monthly	83	43d ago	1↓ 7	$1,164/yr
Churn Risk 83% Annual Value $1,164 Member Since 110d No-Show Rate 57.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate14% Membership tenure7% Membership tier4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
11	Emily Thomas 4-class monthly	83	27d ago	1↓ 6	$732/yr
Churn Risk 83% Annual Value $732 Member Since 461d No-Show Rate 90.6% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency36% Frequency drop34% No-show rate22% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
12	Jessica Martinez 4-class monthly	82	37d ago	0↓ 6	$672/yr
Churn Risk 82% Annual Value $672 Member Since 348d No-Show Rate 62.5% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate15% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
13	Sophia Brown 4-class monthly	81	50d ago	0↓ 4	$852/yr
Churn Risk 81% Annual Value $852 Member Since 591d No-Show Rate 62.9% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency42% Frequency drop34% No-show rate15% Membership tier6% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Stephanie King 8-class monthly	81	47d ago	1↓ 3	$1,068/yr
Churn Risk 81% Annual Value $1,068 Member Since 111d No-Show Rate 61.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency42% Frequency drop31% No-show rate15% Membership tenure7% Membership tier4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
15	Peyton Clark 4-class monthly	81	31d ago	1↓ 5	$816/yr
Churn Risk 81% Annual Value $816 Member Since 700d No-Show Rate 73.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop34% No-show rate18% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal

Showing 1–15 of 128

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$42,903

Annual Revenue Protected

$12,871

by retaining 8 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly