Member Retention Intelligence|← Winter Park

Retention AI

Winter Park · Winter Park, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

68%

6-month

47%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

267

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$63,463

annual exposure

Member Risk Distribution

High Risk

13% of members

Medium Risk

22% of members

174

Low Risk

65% of members

At-Risk by Membership Tier

Unlimited

30%21/70 · $46,344

12-Class Monthly

48%29/61 · $50,340

8-Class Monthly

35%26/74 · $29,472

4-Class Monthly

27%17/62 · $13,608

Member Risk Table

267 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Emily Young 8-class monthly	89	56d ago	1↓ 7	$1,200/yr
Churn Risk 89% Annual Value $1,200 Member Since 112d No-Show Rate 86.8% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate20% Membership tenure6% Membership tier4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
2	Emily Young 12-class monthly	89	55d ago	1↓ 6	$1,860/yr
Churn Risk 89% Annual Value $1,860 Member Since 94d No-Show Rate 93.8% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tenure6% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
3	Nicole Wilson 8-class monthly	87	41d ago	1↓ 7	$1,188/yr
Churn Risk 87% Annual Value $1,188 Member Since 707d No-Show Rate 99.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate23% Membership tier4% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
4	Natalie Walker 12-class monthly	87	44d ago	0↓ 5	$1,776/yr
Churn Risk 87% Annual Value $1,776 Member Since 193d No-Show Rate 99.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop32% No-show rate23% Membership tenure3% Membership tier2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
5	Jordan Thomas 8-class monthly	87	60d ago	1↓ 4	$1,032/yr
Churn Risk 87% Annual Value $1,032 Member Since 114d No-Show Rate 81.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop31% No-show rate19% Membership tenure6% Membership tier4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
6	Michelle Taylor 4-class monthly	87	57d ago	1↓ 3	$744/yr
Churn Risk 87% Annual Value $744 Member Since 186d No-Show Rate 93.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop29% No-show rate22% Membership tier6% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
7	Jessica Anderson 8-class monthly	85	31d ago	1↓ 7	$1,212/yr
Churn Risk 85% Annual Value $1,212 Member Since 102d No-Show Rate 79.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop33% No-show rate19% Membership tenure6% Membership tier4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
8	Amanda Allen 4-class monthly	85	36d ago	0↓ 6	$708/yr
Churn Risk 85% Annual Value $708 Member Since 440d No-Show Rate 83.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop33% No-show rate20% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
9	Jordan Flores 8-class monthly	84	38d ago	0↓ 8	$1,212/yr
Churn Risk 84% Annual Value $1,212 Member Since 259d No-Show Rate 78.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Priya Robinson 8-class monthly	84	24d ago	1↓ 7	$1,236/yr
Churn Risk 84% Annual Value $1,236 Member Since 118d No-Show Rate 92.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency34% Frequency drop33% No-show rate22% Membership tenure7% Membership tier4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
11	Morgan Garcia 8-class monthly	84	61d ago	0↓ 7	$1,200/yr
Churn Risk 84% Annual Value $1,200 Member Since 569d No-Show Rate 81.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop33% No-show rate20% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
12	Natalie Hall 8-class monthly	84	37d ago	1↓ 4	$1,056/yr
Churn Risk 84% Annual Value $1,056 Member Since 696d No-Show Rate 89.0% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop32% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
13	Ashley Taylor unlimited	84	52d ago	0↓ 8	$2,172/yr
Churn Risk 84% Annual Value $2,172 Member Since 92d No-Show Rate 74.8% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate18% Membership tenure7% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
14	Camille Green unlimited	83	25d ago	0↓ 7	$2,316/yr
Churn Risk 83% Annual Value $2,316 Member Since 44d No-Show Rate 86.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency35% Frequency drop34% No-show rate21% Membership tenure10% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Ashley Wilson 8-class monthly	83	57d ago	1↓ 6	$1,020/yr
Churn Risk 83% Annual Value $1,020 Member Since 481d No-Show Rate 78.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate19% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive

Showing 1–15 of 267

1 / 18

Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$63,463

Annual Revenue Protected

$19,039

by retaining 10 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly