Member Retention Intelligence|← Weston

Retention AI

Weston · Weston, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

67%

6-month

45%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

242

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$56,662

annual exposure

Member Risk Distribution

High Risk

13% of members

Medium Risk

22% of members

157

Low Risk

65% of members

At-Risk by Membership Tier

Unlimited

41%27/66 · $59,856

12-Class Monthly

31%15/48 · $25,920

8-Class Monthly

37%24/65 · $27,564

4-Class Monthly

30%19/63 · $15,564

Member Risk Table

242 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Diana Hill unlimited	90	63d ago	0↓ 5	$2,136/yr
Churn Risk 90% Annual Value $2,136 Member Since 50d No-Show Rate 91.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop31% No-show rate21% Membership tenure9% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
2	Peyton Harris 4-class monthly	87	31d ago	1↓ 7	$720/yr
Churn Risk 87% Annual Value $720 Member Since 60d No-Show Rate 81.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency37% Frequency drop32% No-show rate19% Membership tenure6% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
3	Jennifer King 8-class monthly	86	63d ago	0↓ 5	$1,212/yr
Churn Risk 86% Annual Value $1,212 Member Since 716d No-Show Rate 93.3% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
4	Peyton Flores 12-class monthly	86	48d ago	0↓ 4	$1,680/yr
Churn Risk 86% Annual Value $1,680 Member Since 48d No-Show Rate 67.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate16% Membership tenure9% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
5	Emily Anderson 8-class monthly	85	46d ago	1↓ 4	$1,152/yr
Churn Risk 85% Annual Value $1,152 Member Since 594d No-Show Rate 94.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
6	Brittany Torres 8-class monthly	85	39d ago	0↓ 4	$1,248/yr
Churn Risk 85% Annual Value $1,248 Member Since 100d No-Show Rate 69.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate16% Membership tenure6% Membership tier4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
7	Diana Flores 4-class monthly	85	24d ago	1↓ 7	$876/yr
Churn Risk 85% Annual Value $876 Member Since 41d No-Show Rate 76.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency34% Frequency drop33% No-show rate18% Membership tenure9% Membership tier6% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
8	Natalie Young 4-class monthly	85	40d ago	0↓ 8	$816/yr
Churn Risk 85% Annual Value $816 Member Since 341d No-Show Rate 72.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate17% Membership tier6% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
9	Peyton Taylor 8-class monthly	84	53d ago	1↓ 4	$1,128/yr
Churn Risk 84% Annual Value $1,128 Member Since 706d No-Show Rate 87.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop32% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
10	Natalie Lewis 8-class monthly	84	52d ago	0↓ 5	$1,260/yr
Churn Risk 84% Annual Value $1,260 Member Since 292d No-Show Rate 76.0% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop33% No-show rate18% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
11	Megan Allen 4-class monthly	84	64d ago	0↓ 7	$768/yr
Churn Risk 84% Annual Value $768 Member Since 258d No-Show Rate 68.7% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop33% No-show rate16% Membership tier6% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
12	Amanda Scott 4-class monthly	83	36d ago	0↓ 8	$780/yr
Churn Risk 83% Annual Value $780 Member Since 601d No-Show Rate 74.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop34% No-show rate18% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
13	Taylor Martinez 8-class monthly	83	30d ago	0↓ 4	$1,080/yr
Churn Risk 83% Annual Value $1,080 Member Since 56d No-Show Rate 56.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency38% Frequency drop34% No-show rate14% Membership tenure10% Membership tier4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
14	Morgan Williams 12-class monthly	82	35d ago	0↓ 6	$1,728/yr
Churn Risk 82% Annual Value $1,728 Member Since 641d No-Show Rate 88.7% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop34% No-show rate22% Membership tier2% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
15	Emily Hall 4-class monthly	82	28d ago	0↓ 4	$876/yr
Churn Risk 82% Annual Value $876 Member Since 726d No-Show Rate 84.9% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency37% Frequency drop34% No-show rate21% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer

Showing 1–15 of 242

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$56,662

Annual Revenue Protected

$16,999

by retaining 10 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly