Member Retention Intelligence|← West Palm Beach

Retention AI

West Palm Beach · West Palm Beach, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

60%

6-month

36%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

266

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$75,129

annual exposure

Member Risk Distribution

High Risk

15% of members

Medium Risk

22% of members

167

Low Risk

63% of members

At-Risk by Membership Tier

Unlimited

40%30/75 · $66,780

12-Class Monthly

43%27/63 · $47,400

8-Class Monthly

32%22/69 · $25,320

4-Class Monthly

34%20/59 · $16,212

Member Risk Table

266 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Emily Martin 12-class monthly	86	40d ago	1↓ 5	$1,764/yr
Churn Risk 86% Annual Value $1,764 Member Since 280d No-Show Rate 96.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tenure3% Membership tier2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
2	Rachel Young unlimited	86	61d ago	1↓ 6	$2,160/yr
Churn Risk 86% Annual Value $2,160 Member Since 131d No-Show Rate 99.9% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tenure3% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
3	Ashley Williams 8-class monthly	85	45d ago	0↓ 6	$1,176/yr
Churn Risk 85% Annual Value $1,176 Member Since 712d No-Show Rate 88.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
4	Camille Scott 12-class monthly	85	38d ago	0↓ 7	$1,656/yr
Churn Risk 85% Annual Value $1,656 Member Since 132d No-Show Rate 91.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tenure4% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
5	Amanda Hill 8-class monthly	85	43d ago	0↓ 8	$1,092/yr
Churn Risk 85% Annual Value $1,092 Member Since 68d No-Show Rate 67.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate16% Membership tenure6% Membership tier4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
6	Natalie Lewis 4-class monthly	85	51d ago	1↓ 5	$900/yr
Churn Risk 85% Annual Value $900 Member Since 186d No-Show Rate 73.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate17% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Sarah Harris 8-class monthly	85	36d ago	0↓ 5	$1,260/yr
Churn Risk 85% Annual Value $1,260 Member Since 69d No-Show Rate 71.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop33% No-show rate17% Membership tenure6% Membership tier4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
8	Jennifer Garcia unlimited	85	51d ago	0↓ 5	$2,256/yr
Churn Risk 85% Annual Value $2,256 Member Since 445d No-Show Rate 99.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop33% No-show rate24% Membership tenure2% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
9	Michelle Johnson unlimited	84	35d ago	0↓ 8	$2,160/yr
Churn Risk 84% Annual Value $2,160 Member Since 145d No-Show Rate 95.7% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop33% No-show rate23% Membership tenure4% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
10	Amelia Wilson 8-class monthly	84	30d ago	1↓ 5	$1,188/yr
Churn Risk 84% Annual Value $1,188 Member Since 36d No-Show Rate 64.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency37% Frequency drop33% No-show rate15% Membership tenure10% Membership tier4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
11	Jordan Walker unlimited	84	55d ago	1↓ 4	$2,184/yr
Churn Risk 84% Annual Value $2,184 Member Since 567d No-Show Rate 99.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop32% No-show rate24% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
12	Rachel Johnson unlimited	84	44d ago	0↓ 5	$2,136/yr
Churn Risk 84% Annual Value $2,136 Member Since 87d No-Show Rate 74.6% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate18% Membership tenure7% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
13	Sarah Scott 8-class monthly	82	50d ago	1↓ 5	$1,188/yr
Churn Risk 82% Annual Value $1,188 Member Since 309d No-Show Rate 67.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency42% Frequency drop34% No-show rate16% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Jessica Anderson 12-class monthly	82	64d ago	0↓ 6	$1,740/yr
Churn Risk 82% Annual Value $1,740 Member Since 480d No-Show Rate 82.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency42% Frequency drop34% No-show rate20% Membership tier2% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
15	Sarah Moore 4-class monthly	82	27d ago	1↓ 7	$696/yr
Churn Risk 82% Annual Value $696 Member Since 222d No-Show Rate 79.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency37% Frequency drop34% No-show rate19% Membership tier6% Membership tenure4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer

Showing 1–15 of 266

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$75,129

Annual Revenue Protected

$22,539

by retaining 12 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly