Member Retention Intelligence|← West Boca

Retention AI

West Boca · Boca Raton, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

59%

6-month

35%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

301

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$75,492

annual exposure

Member Risk Distribution

High Risk

15% of members

Medium Risk

22% of members

190

Low Risk

63% of members

At-Risk by Membership Tier

Unlimited

32%25/77 · $55,620

12-Class Monthly

44%31/71 · $53,688

8-Class Monthly

33%23/69 · $26,184

4-Class Monthly

38%32/84 · $24,600

Member Risk Table

301 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Emily Robinson 4-class monthly	89	53d ago	0↓ 7	$888/yr
Churn Risk 89% Annual Value $888 Member Since 250d No-Show Rate 91.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
2	Charlotte Allen 8-class monthly	89	62d ago	0↓ 4	$1,032/yr
Churn Risk 89% Annual Value $1,032 Member Since 194d No-Show Rate 98.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tier4% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
3	Jennifer Allen 12-class monthly	86	42d ago	0↓ 8	$1,668/yr
Churn Risk 86% Annual Value $1,668 Member Since 352d No-Show Rate 92.4% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate22% Membership tenure3% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
4	Brittany Thomas 8-class monthly	86	48d ago	0↓ 5	$1,188/yr
Churn Risk 86% Annual Value $1,188 Member Since 574d No-Show Rate 91.4% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
5	Taylor King 12-class monthly	85	62d ago	0↓ 8	$1,764/yr
Churn Risk 85% Annual Value $1,764 Member Since 115d No-Show Rate 77.4% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate18% Membership tenure6% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
6	Michelle Martinez unlimited	85	40d ago	1↓ 6	$2,100/yr
Churn Risk 85% Annual Value $2,100 Member Since 83d No-Show Rate 81.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tenure6% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
7	Taylor Allen 4-class monthly	85	56d ago	0↓ 5	$660/yr
Churn Risk 85% Annual Value $660 Member Since 110d No-Show Rate 59.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate14% Membership tenure6% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
8	Michelle Thomas 12-class monthly	85	48d ago	1↓ 3	$1,680/yr
Churn Risk 85% Annual Value $1,680 Member Since 216d No-Show Rate 99.1% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop30% No-show rate23% Membership tenure4% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
9	Lauren Brown 12-class monthly	85	61d ago	1↓ 4	$1,776/yr
Churn Risk 85% Annual Value $1,776 Member Since 622d No-Show Rate 98.0% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop32% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
10	Olivia Wilson unlimited	84	62d ago	1↓ 3	$2,136/yr
Churn Risk 84% Annual Value $2,136 Member Since 99d No-Show Rate 91.3% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop30% No-show rate22% Membership tenure7% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
11	Natalie Walker 4-class monthly	84	24d ago	0↓ 6	$744/yr
Churn Risk 84% Annual Value $744 Member Since 228d No-Show Rate 100.0% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency34% Frequency drop33% No-show rate24% Membership tier6% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
12	Charlotte Clark 4-class monthly	84	33d ago	1↓ 7	$720/yr
Churn Risk 84% Annual Value $720 Member Since 340d No-Show Rate 75.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop33% No-show rate18% Membership tier6% Membership tenure4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
13	Brooke Moore 8-class monthly	83	44d ago	0↓ 8	$1,080/yr
Churn Risk 83% Annual Value $1,080 Member Since 287d No-Show Rate 70.4% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tier4% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
14	Sophia Torres 4-class monthly	83	41d ago	1↓ 5	$864/yr
Churn Risk 83% Annual Value $864 Member Since 120d No-Show Rate 61.1% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency42% Frequency drop34% No-show rate15% Membership tier6% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
15	Natalie Jones 8-class monthly	83	39d ago	0↓ 7	$1,212/yr
Churn Risk 83% Annual Value $1,212 Member Since 575d No-Show Rate 76.8% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate19% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive

Showing 1–15 of 301

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$75,492

Annual Revenue Protected

$22,648

by retaining 14 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly