Member Retention Intelligence|← Palm Beach Gardens

Retention AI

Palm Beach Gardens · Palm Beach Gardens, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

68%

6-month

47%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

275

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$58,291

annual exposure

Member Risk Distribution

High Risk

13% of members

Medium Risk

22% of members

179

Low Risk

65% of members

At-Risk by Membership Tier

Unlimited

30%17/57 · $38,088

12-Class Monthly

34%25/73 · $42,768

8-Class Monthly

33%22/66 · $24,876

4-Class Monthly

41%32/79 · $25,176

Member Risk Table

275 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Jennifer Scott 4-class monthly	92	47d ago	1↓ 4	$744/yr
Churn Risk 92% Annual Value $744 Member Since 37d No-Show Rate 85.9% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency37% Frequency drop30% No-show rate19% Membership tenure9% Membership tier5% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
2	Camille Jones 4-class monthly	87	40d ago	0↓ 7	$828/yr
Churn Risk 87% Annual Value $828 Member Since 244d No-Show Rate 84.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop32% No-show rate19% Membership tier6% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
3	Ashley Flores 4-class monthly	86	42d ago	0↓ 5	$768/yr
Churn Risk 86% Annual Value $768 Member Since 385d No-Show Rate 87.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate20% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
4	Brooke Moore 4-class monthly	86	39d ago	1↓ 3	$708/yr
Churn Risk 86% Annual Value $708 Member Since 110d No-Show Rate 80.0% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop30% No-show rate19% Membership tenure6% Membership tier6% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
5	Rachel King 4-class monthly	86	40d ago	1↓ 3	$900/yr
Churn Risk 86% Annual Value $900 Member Since 557d No-Show Rate 98.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop30% No-show rate23% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
6	Kate Wright 8-class monthly	86	47d ago	1↓ 5	$1,104/yr
Churn Risk 86% Annual Value $1,104 Member Since 698d No-Show Rate 91.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
7	Riley Nguyen unlimited	86	55d ago	0↓ 7	$2,316/yr
Churn Risk 86% Annual Value $2,316 Member Since 70d No-Show Rate 85.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate20% Membership tenure6% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
8	Olivia Harris 4-class monthly	86	60d ago	0↓ 4	$780/yr
Churn Risk 86% Annual Value $780 Member Since 296d No-Show Rate 76.0% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate18% Membership tier6% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
9	Sarah Martinez 4-class monthly	86	37d ago	0↓ 4	$804/yr
Churn Risk 86% Annual Value $804 Member Since 487d No-Show Rate 86.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop33% No-show rate20% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
10	Riley Allen 4-class monthly	85	63d ago	0↓ 4	$804/yr
Churn Risk 85% Annual Value $804 Member Since 616d No-Show Rate 82.9% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
11	Ava Torres 4-class monthly	85	52d ago	0↓ 8	$720/yr
Churn Risk 85% Annual Value $720 Member Since 557d No-Show Rate 78.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop33% No-show rate19% Membership tier6% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
12	Amanda Moore 4-class monthly	84	38d ago	1↓ 5	$756/yr
Churn Risk 84% Annual Value $756 Member Since 199d No-Show Rate 71.3% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate17% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
13	Michelle Robinson 12-class monthly	84	32d ago	0↓ 7	$1,728/yr
Churn Risk 84% Annual Value $1,728 Member Since 244d No-Show Rate 94.4% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop33% No-show rate22% Membership tenure4% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
14	Morgan Anderson 4-class monthly	84	55d ago	1↓ 3	$780/yr
Churn Risk 84% Annual Value $780 Member Since 171d No-Show Rate 78.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop31% No-show rate19% Membership tier6% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Jordan Scott 4-class monthly	83	45d ago	1↓ 5	$852/yr
Churn Risk 83% Annual Value $852 Member Since 393d No-Show Rate 71.7% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal

Showing 1–15 of 275

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$58,291

Annual Revenue Protected

$17,487

by retaining 11 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly