Member Retention Intelligence|← Oviedo

Retention AI

Oviedo · Oviedo, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

51%

6-month

26%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

119

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$43,663

annual exposure

Member Risk Distribution

High Risk

23% of members

Medium Risk

22% of members

Low Risk

55% of members

At-Risk by Membership Tier

Unlimited

55%16/29 · $35,256

12-Class Monthly

42%14/33 · $24,420

8-Class Monthly

32%10/31 · $11,568

4-Class Monthly

50%13/26 · $10,620

Member Risk Table

119 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Jordan Jones 4-class monthly	90	38d ago	0↓ 7	$708/yr
Churn Risk 90% Annual Value $708 Member Since 167d No-Show Rate 98.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency38% Frequency drop31% No-show rate22% Membership tier6% Membership tenure3% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
2	Morgan Walker 4-class monthly	89	42d ago	0↓ 4	$792/yr
Churn Risk 89% Annual Value $792 Member Since 155d No-Show Rate 94.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency38% Frequency drop31% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
3	Megan Brown 4-class monthly	89	57d ago	0↓ 6	$684/yr
Churn Risk 89% Annual Value $684 Member Since 360d No-Show Rate 92.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
4	Jennifer Flores 12-class monthly	87	59d ago	0↓ 6	$1,632/yr
Churn Risk 87% Annual Value $1,632 Member Since 64d No-Show Rate 84.4% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop32% No-show rate19% Membership tenure6% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
5	Brittany Torres 4-class monthly	86	41d ago	1↓ 7	$888/yr
Churn Risk 86% Annual Value $888 Member Since 226d No-Show Rate 80.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate19% Membership tier6% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
6	Amelia Brown 8-class monthly	85	38d ago	1↓ 5	$1,092/yr
Churn Risk 85% Annual Value $1,092 Member Since 373d No-Show Rate 88.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
7	Rachel Thomas unlimited	85	52d ago	1↓ 6	$2,148/yr
Churn Risk 85% Annual Value $2,148 Member Since 95d No-Show Rate 79.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop33% No-show rate19% Membership tenure7% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
8	Amanda King unlimited	85	43d ago	0↓ 6	$2,316/yr
Churn Risk 85% Annual Value $2,316 Member Since 622d No-Show Rate 99.3% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop33% No-show rate24% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
9	Sarah Flores unlimited	84	49d ago	0↓ 4	$2,316/yr
Churn Risk 84% Annual Value $2,316 Member Since 650d No-Show Rate 94.4% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop34% No-show rate23% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Natalie Jackson 8-class monthly	83	45d ago	1↓ 3	$1,260/yr
Churn Risk 83% Annual Value $1,260 Member Since 61d No-Show Rate 71.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop31% No-show rate17% Membership tenure7% Membership tier4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
11	Taylor Harris 4-class monthly	81	37d ago	0↓ 6	$888/yr
Churn Risk 81% Annual Value $888 Member Since 403d No-Show Rate 64.0% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency42% Frequency drop35% No-show rate16% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
12	Nicole Jackson 12-class monthly	81	26d ago	1↓ 5	$1,848/yr
Churn Risk 81% Annual Value $1,848 Member Since 505d No-Show Rate 98.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency37% Frequency drop35% No-show rate24% Membership tier2% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
13	Olivia Garcia 12-class monthly	80	45d ago	0↓ 8	$1,788/yr
Churn Risk 80% Annual Value $1,788 Member Since 97d No-Show Rate 50.5% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency43% Frequency drop35% No-show rate13% Membership tenure7% Membership tier2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
14	Stephanie Jackson unlimited	80	62d ago	1↓ 7	$2,268/yr
Churn Risk 80% Annual Value $2,268 Member Since 103d No-Show Rate 54.4% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency43% Frequency drop35% No-show rate14% Membership tenure7% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Natalie Thomas unlimited	79	52d ago	1↓ 6	$2,136/yr
Churn Risk 79% Annual Value $2,136 Member Since 719d No-Show Rate 69.9% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency44% Frequency drop36% No-show rate18% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive

Showing 1–15 of 119

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$43,663

Annual Revenue Protected

$13,099

by retaining 8 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly