Member Retention Intelligence|← JETSET Miami

Retention AI

JETSET Miami · Miami Beach, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

56%

6-month

32%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

404

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$110,834

annual exposure

Member Risk Distribution

High Risk

16% of members

Medium Risk

22% of members

251

Low Risk

62% of members

At-Risk by Membership Tier

Unlimited

39%36/93 · $80,352

12-Class Monthly

43%41/96 · $71,364

8-Class Monthly

39%42/109 · $48,036

4-Class Monthly

32%34/106 · $26,952

Member Risk Table

404 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Riley Moore 8-class monthly	93	62d ago	0↓ 8	$1,068/yr
Churn Risk 93% Annual Value $1,068 Member Since 31d No-Show Rate 96.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency37% Frequency drop30% No-show rate21% Membership tenure9% Membership tier4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
2	Rachel Johnson 8-class monthly	89	46d ago	0↓ 8	$1,080/yr
Churn Risk 89% Annual Value $1,080 Member Since 38d No-Show Rate 76.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency38% Frequency drop31% No-show rate17% Membership tenure9% Membership tier4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
3	Emily Anderson unlimited	89	57d ago	0↓ 4	$2,340/yr
Churn Risk 89% Annual Value $2,340 Member Since 52d No-Show Rate 90.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency38% Frequency drop31% No-show rate20% Membership tenure9% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
4	Taylor Lewis unlimited	89	31d ago	0↓ 7	$2,280/yr
Churn Risk 89% Annual Value $2,280 Member Since 30d No-Show Rate 99.0% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency36% Frequency drop32% No-show rate22% Membership tenure9% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
5	Jordan Thomas 12-class monthly	88	51d ago	1↓ 6	$1,764/yr
Churn Risk 88% Annual Value $1,764 Member Since 70d No-Show Rate 92.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tenure6% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
6	Priya Garcia 4-class monthly	88	46d ago	0↓ 5	$852/yr
Churn Risk 88% Annual Value $852 Member Since 220d No-Show Rate 87.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop32% No-show rate20% Membership tier6% Membership tenure3% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Stephanie Flores 8-class monthly	87	41d ago	0↓ 7	$1,200/yr
Churn Risk 87% Annual Value $1,200 Member Since 38d No-Show Rate 67.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate15% Membership tenure9% Membership tier4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
8	Ava King 4-class monthly	87	57d ago	0↓ 8	$744/yr
Churn Risk 87% Annual Value $744 Member Since 79d No-Show Rate 71.9% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate16% Membership tenure6% Membership tier6% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
9	Megan Garcia unlimited	87	36d ago	0↓ 6	$2,112/yr
Churn Risk 87% Annual Value $2,112 Member Since 62d No-Show Rate 97.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop32% No-show rate22% Membership tenure6% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
10	Jessica Martin 8-class monthly	87	62d ago	1↓ 5	$1,212/yr
Churn Risk 87% Annual Value $1,212 Member Since 228d No-Show Rate 91.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
11	Sarah Moore 12-class monthly	87	45d ago	0↓ 5	$1,860/yr
Churn Risk 87% Annual Value $1,860 Member Since 85d No-Show Rate 85.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate20% Membership tenure6% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
12	Sophia Wilson 8-class monthly	87	37d ago	0↓ 6	$1,068/yr
Churn Risk 87% Annual Value $1,068 Member Since 210d No-Show Rate 92.1% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
13	Stephanie Anderson 12-class monthly	86	60d ago	0↓ 6	$1,692/yr
Churn Risk 86% Annual Value $1,692 Member Since 351d No-Show Rate 95.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tenure3% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
14	Taylor Walker 12-class monthly	86	57d ago	1↓ 5	$1,776/yr
Churn Risk 86% Annual Value $1,776 Member Since 69d No-Show Rate 79.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tenure6% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Brooke Walker 12-class monthly	86	57d ago	1↓ 5	$1,680/yr
Churn Risk 86% Annual Value $1,680 Member Since 662d No-Show Rate 99.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal

Showing 1–15 of 404

1 / 27

Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$110,834

Annual Revenue Protected

$33,250

by retaining 19 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly