Member Retention Intelligence|← Jax Beach

Retention AI

Jax Beach · Jacksonville Beach, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

62%

6-month

39%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

245

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$66,271

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

156

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

41%35/86 · $77,232

12-Class Monthly

27%14/52 · $24,048

8-Class Monthly

38%24/63 · $26,964

4-Class Monthly

36%16/44 · $12,300

Member Risk Table

245 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Riley Clark 4-class monthly	91	50d ago	0↓ 4	$672/yr
Churn Risk 91% Annual Value $672 Member Since 70d No-Show Rate 92.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency38% Frequency drop31% No-show rate20% Membership tenure6% Membership tier6% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
2	Brittany Taylor 8-class monthly	90	45d ago	0↓ 4	$1,152/yr
Churn Risk 90% Annual Value $1,152 Member Since 60d No-Show Rate 92.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency38% Frequency drop31% No-show rate21% Membership tenure6% Membership tier4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
3	Ava Thomas 4-class monthly	88	64d ago	0↓ 5	$888/yr
Churn Risk 88% Annual Value $888 Member Since 33d No-Show Rate 61.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate14% Membership tenure9% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
4	Olivia Jackson 8-class monthly	87	65d ago	0↓ 5	$1,224/yr
Churn Risk 87% Annual Value $1,224 Member Since 705d No-Show Rate 95.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
5	Charlotte Hill 4-class monthly	86	63d ago	1↓ 4	$804/yr
Churn Risk 86% Annual Value $804 Member Since 81d No-Show Rate 68.9% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop32% No-show rate16% Membership tenure6% Membership tier6% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
6	Riley Walker 8-class monthly	86	36d ago	0↓ 6	$1,044/yr
Churn Risk 86% Annual Value $1,044 Member Since 542d No-Show Rate 95.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop33% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
7	Ashley Lewis 8-class monthly	85	53d ago	0↓ 6	$1,044/yr
Churn Risk 85% Annual Value $1,044 Member Since 597d No-Show Rate 89.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
8	Emily Williams 4-class monthly	84	36d ago	1↓ 7	$876/yr
Churn Risk 84% Annual Value $876 Member Since 191d No-Show Rate 75.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate18% Membership tier6% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
9	Ashley Lee 8-class monthly	84	34d ago	1↓ 4	$1,212/yr
Churn Risk 84% Annual Value $1,212 Member Since 169d No-Show Rate 87.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Priya King 4-class monthly	84	37d ago	1↓ 3	$684/yr
Churn Risk 84% Annual Value $684 Member Since 39d No-Show Rate 59.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop30% No-show rate14% Membership tenure9% Membership tier6% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
11	Brittany Taylor unlimited	84	49d ago	0↓ 5	$2,196/yr
Churn Risk 84% Annual Value $2,196 Member Since 601d No-Show Rate 94.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop34% No-show rate23% Membership tenure2% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
12	Morgan Anderson unlimited	83	35d ago	0↓ 6	$2,172/yr
Churn Risk 83% Annual Value $2,172 Member Since 550d No-Show Rate 95.6% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop34% No-show rate23% Membership tenure2% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
13	Amanda Brown 8-class monthly	82	28d ago	1↓ 4	$1,248/yr
Churn Risk 82% Annual Value $1,248 Member Since 35d No-Show Rate 62.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency37% Frequency drop33% No-show rate15% Membership tenure10% Membership tier4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Peyton King unlimited	82	34d ago	1↓ 4	$2,232/yr
Churn Risk 82% Annual Value $2,232 Member Since 392d No-Show Rate 96.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate24% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
15	Nicole Lewis 8-class monthly	82	36d ago	1↓ 7	$1,104/yr
Churn Risk 82% Annual Value $1,104 Member Since 231d No-Show Rate 67.9% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tier4% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call

Showing 1–15 of 245

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$66,271

Annual Revenue Protected

$19,881

by retaining 11 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly