Member Retention Intelligence|← Jacksonville – Gate Parkway

Retention AI

Jacksonville – Gate Parkway · Jacksonville, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

64%

6-month

40%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

232

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$52,831

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

149

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

28%16/58 · $35,484

12-Class Monthly

34%21/62 · $36,264

8-Class Monthly

32%18/57 · $20,448

4-Class Monthly

51%28/55 · $21,900

Member Risk Table

232 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Lauren Hill 4-class monthly	94	59d ago	1↓ 7	$816/yr
Churn Risk 94% Annual Value $816 Member Since 51d No-Show Rate 91.0% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency37% Frequency drop30% No-show rate19% Membership tenure9% Membership tier5% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
2	Nicole Jackson 4-class monthly	86	40d ago	0↓ 6	$696/yr
Churn Risk 86% Annual Value $696 Member Since 181d No-Show Rate 79.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate18% Membership tier6% Membership tenure3% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
3	Sarah Martin 4-class monthly	86	49d ago	1↓ 7	$660/yr
Churn Risk 86% Annual Value $660 Member Since 338d No-Show Rate 77.0% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate18% Membership tier6% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
4	Riley Green 12-class monthly	85	60d ago	0↓ 5	$1,668/yr
Churn Risk 85% Annual Value $1,668 Member Since 34d No-Show Rate 66.0% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate15% Membership tenure9% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
5	Emily Martin 12-class monthly	85	29d ago	0↓ 4	$1,764/yr
Churn Risk 85% Annual Value $1,764 Member Since 109d No-Show Rate 94.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency36% Frequency drop33% No-show rate22% Membership tenure6% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
6	Sarah Garcia 4-class monthly	85	26d ago	0↓ 5	$672/yr
Churn Risk 85% Annual Value $672 Member Since 292d No-Show Rate 98.3% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency35% Frequency drop33% No-show rate23% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Emily Wilson 8-class monthly	85	42d ago	0↓ 7	$1,044/yr
Churn Risk 85% Annual Value $1,044 Member Since 278d No-Show Rate 80.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier4% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
8	Rachel Garcia unlimited	84	61d ago	0↓ 8	$2,280/yr
Churn Risk 84% Annual Value $2,280 Member Since 115d No-Show Rate 76.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop33% No-show rate18% Membership tenure7% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
9	Morgan Garcia 12-class monthly	83	28d ago	1↓ 6	$1,752/yr
Churn Risk 83% Annual Value $1,752 Member Since 198d No-Show Rate 98.7% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency37% Frequency drop34% No-show rate24% Membership tenure4% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Jennifer Anderson 8-class monthly	83	48d ago	0↓ 4	$1,080/yr
Churn Risk 83% Annual Value $1,080 Member Since 107d No-Show Rate 57.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate14% Membership tenure7% Membership tier4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
11	Megan Young 4-class monthly	82	36d ago	0↓ 5	$876/yr
Churn Risk 82% Annual Value $876 Member Since 124d No-Show Rate 64.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate16% Membership tier6% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
12	Megan Moore unlimited	82	37d ago	0↓ 7	$2,196/yr
Churn Risk 82% Annual Value $2,196 Member Since 468d No-Show Rate 89.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate22% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
13	Jordan Anderson 12-class monthly	81	65d ago	1↓ 6	$1,644/yr
Churn Risk 81% Annual Value $1,644 Member Since 425d No-Show Rate 75.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency42% Frequency drop35% No-show rate19% Membership tier2% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
14	Camille Flores 4-class monthly	81	44d ago	0↓ 4	$864/yr
Churn Risk 81% Annual Value $864 Member Since 706d No-Show Rate 58.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency43% Frequency drop35% No-show rate15% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
15	Jessica Torres 8-class monthly	80	21d ago	1↓ 7	$1,020/yr
Churn Risk 80% Annual Value $1,020 Member Since 317d No-Show Rate 97.7% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Frequency drop35% Visit recency33% No-show rate24% Membership tier5% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call

Showing 1–15 of 232

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$52,831

Annual Revenue Protected

$15,849

by retaining 10 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly