Member Retention Intelligence|← Fort Lauderdale – Flagler Village

Retention AI

Fort Lauderdale – Flagler Village · Fort Lauderdale, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

65%

6-month

43%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

236

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$53,501

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

152

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

34%14/41 · $31,368

12-Class Monthly

38%25/65 · $43,800

8-Class Monthly

34%22/65 · $24,996

4-Class Monthly

35%23/65 · $18,048

Member Risk Table

236 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Rachel Clark 4-class monthly	89	32d ago	0↓ 6	$708/yr
Churn Risk 89% Annual Value $708 Member Since 101d No-Show Rate 90.6% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency36% Frequency drop31% No-show rate20% Membership tenure6% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
2	Amanda Young 4-class monthly	88	49d ago	1↓ 5	$684/yr
Churn Risk 88% Annual Value $684 Member Since 33d No-Show Rate 62.6% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop32% No-show rate14% Membership tenure9% Membership tier6% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
3	Kate Clark unlimited	86	57d ago	0↓ 6	$2,256/yr
Churn Risk 86% Annual Value $2,256 Member Since 96d No-Show Rate 86.0% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate20% Membership tenure6% Membership tier1% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
4	Riley Flores 4-class monthly	84	51d ago	1↓ 3	$768/yr
Churn Risk 84% Annual Value $768 Member Since 465d No-Show Rate 88.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop30% No-show rate21% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
5	Kate Williams 4-class monthly	84	50d ago	1↓ 6	$720/yr
Churn Risk 84% Annual Value $720 Member Since 375d No-Show Rate 74.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop33% No-show rate18% Membership tier6% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
6	Stephanie Lee 12-class monthly	83	20d ago	0↓ 7	$1,836/yr
Churn Risk 83% Annual Value $1,836 Member Since 31d No-Show Rate 98.5% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Frequency drop34% Visit recency31% No-show rate24% Membership tenure10% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
7	Olivia Jones 4-class monthly	83	40d ago	1↓ 6	$888/yr
Churn Risk 83% Annual Value $888 Member Since 244d No-Show Rate 63.1% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop34% No-show rate15% Membership tier6% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
8	Jennifer Scott 12-class monthly	83	57d ago	1↓ 4	$1,812/yr
Churn Risk 83% Annual Value $1,812 Member Since 213d No-Show Rate 80.4% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop33% No-show rate19% Membership tenure4% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
9	Diana Anderson 8-class monthly	82	33d ago	1↓ 6	$1,176/yr
Churn Risk 82% Annual Value $1,176 Member Since 688d No-Show Rate 83.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop34% No-show rate20% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
10	Ava Hall 8-class monthly	82	49d ago	0↓ 8	$1,092/yr
Churn Risk 82% Annual Value $1,092 Member Since 522d No-Show Rate 75.0% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop34% No-show rate18% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
11	Rachel Robinson unlimited	82	58d ago	1↓ 6	$2,160/yr
Churn Risk 82% Annual Value $2,160 Member Since 68d No-Show Rate 67.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency42% Frequency drop34% No-show rate16% Membership tenure7% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
12	Priya Wright unlimited	82	63d ago	1↓ 5	$2,280/yr
Churn Risk 82% Annual Value $2,280 Member Since 370d No-Show Rate 86.3% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency42% Frequency drop34% No-show rate21% Membership tenure2% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
13	Camille Robinson 4-class monthly	82	34d ago	1↓ 7	$792/yr
Churn Risk 82% Annual Value $792 Member Since 194d No-Show Rate 63.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop34% No-show rate15% Membership tier6% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
14	Megan Jackson 8-class monthly	81	52d ago	0↓ 5	$1,044/yr
Churn Risk 81% Annual Value $1,044 Member Since 482d No-Show Rate 70.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency42% Frequency drop34% No-show rate17% Membership tier4% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Jennifer Harris 8-class monthly	80	62d ago	0↓ 6	$1,200/yr
Churn Risk 80% Annual Value $1,200 Member Since 492d No-Show Rate 64.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency43% Frequency drop35% No-show rate16% Membership tier5% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal

Showing 1–15 of 236

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$53,501

Annual Revenue Protected

$16,050

by retaining 10 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly