Member Retention Intelligence|← Downtown Tampa

Retention AI

Downtown Tampa · Tampa, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

69%

6-month

47%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

248

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$58,530

annual exposure

Member Risk Distribution

High Risk

13% of members

Medium Risk

22% of members

161

Low Risk

65% of members

At-Risk by Membership Tier

Unlimited

28%19/67 · $42,252

12-Class Monthly

44%25/57 · $43,656

8-Class Monthly

32%21/66 · $24,048

4-Class Monthly

38%22/58 · $17,508

Member Risk Table

248 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Taylor King 8-class monthly	88	51d ago	1↓ 5	$1,176/yr
Churn Risk 88% Annual Value $1,176 Member Since 227d No-Show Rate 93.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
2	Kate Torres 4-class monthly	87	33d ago	1↓ 7	$684/yr
Churn Risk 87% Annual Value $684 Member Since 415d No-Show Rate 97.8% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency38% Frequency drop32% No-show rate23% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
3	Olivia Wilson 4-class monthly	85	43d ago	0↓ 8	$888/yr
Churn Risk 85% Annual Value $888 Member Since 251d No-Show Rate 75.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate18% Membership tier6% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
4	Olivia Lee 8-class monthly	85	43d ago	1↓ 6	$1,236/yr
Churn Risk 85% Annual Value $1,236 Member Since 677d No-Show Rate 87.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
5	Ava Young 4-class monthly	84	52d ago	1↓ 6	$828/yr
Churn Risk 84% Annual Value $828 Member Since 314d No-Show Rate 70.8% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop33% No-show rate17% Membership tier6% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
6	Kate Johnson unlimited	84	53d ago	1↓ 5	$2,244/yr
Churn Risk 84% Annual Value $2,244 Member Since 439d No-Show Rate 98.6% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop33% No-show rate23% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
7	Camille Walker 8-class monthly	84	50d ago	1↓ 3	$1,092/yr
Churn Risk 84% Annual Value $1,092 Member Since 183d No-Show Rate 86.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop31% No-show rate21% Membership tier4% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
8	Brittany Flores 8-class monthly	84	42d ago	0↓ 7	$1,248/yr
Churn Risk 84% Annual Value $1,248 Member Since 106d No-Show Rate 61.4% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop33% No-show rate15% Membership tenure7% Membership tier4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
9	Camille Garcia 8-class monthly	83	42d ago	0↓ 6	$1,080/yr
Churn Risk 83% Annual Value $1,080 Member Since 231d No-Show Rate 71.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop34% No-show rate17% Membership tier4% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
10	Brittany Brown unlimited	83	63d ago	0↓ 4	$2,196/yr
Churn Risk 83% Annual Value $2,196 Member Since 534d No-Show Rate 91.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate22% Membership tenure2% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
11	Rebecca Anderson 12-class monthly	83	43d ago	0↓ 5	$1,680/yr
Churn Risk 83% Annual Value $1,680 Member Since 302d No-Show Rate 76.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency42% Frequency drop34% No-show rate19% Membership tenure4% Membership tier2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
12	Jennifer Scott unlimited	82	24d ago	1↓ 7	$2,172/yr
Churn Risk 82% Annual Value $2,172 Member Since 52d No-Show Rate 86.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency34% Frequency drop34% No-show rate21% Membership tenure10% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
13	Brittany Scott 8-class monthly	82	49d ago	0↓ 5	$1,152/yr
Churn Risk 82% Annual Value $1,152 Member Since 254d No-Show Rate 66.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop34% No-show rate16% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Peyton Jones 4-class monthly	82	21d ago	0↓ 6	$720/yr
Churn Risk 82% Annual Value $720 Member Since 147d No-Show Rate 98.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Frequency drop34% Visit recency32% No-show rate24% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
15	Diana Green unlimited	82	63d ago	1↓ 3	$2,232/yr
Churn Risk 82% Annual Value $2,232 Member Since 160d No-Show Rate 89.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency42% Frequency drop31% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call

Showing 1–15 of 248

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$58,530

Annual Revenue Protected

$17,559

by retaining 10 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly