Member Retention Intelligence|← Downtown Miami

Retention AI

Downtown Miami · Miami, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

65%

6-month

43%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

359

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$86,224

annual exposure

Member Risk Distribution

High Risk

13% of members

Medium Risk

22% of members

232

Low Risk

65% of members

At-Risk by Membership Tier

Unlimited

35%33/93 · $72,900

12-Class Monthly

34%33/97 · $56,976

8-Class Monthly

33%28/86 · $32,004

4-Class Monthly

40%33/83 · $25,752

Member Risk Table

359 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Nicole King 4-class monthly	93	45d ago	0↓ 5	$744/yr
Churn Risk 93% Annual Value $744 Member Since 48d No-Show Rate 90.4% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency37% Frequency drop30% No-show rate19% Membership tenure9% Membership tier5% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
2	Ava Martinez 4-class monthly	91	34d ago	1↓ 5	$840/yr
Churn Risk 91% Annual Value $840 Member Since 61d No-Show Rate 96.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency36% Frequency drop31% No-show rate21% Membership tenure6% Membership tier6% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
3	Diana Moore 8-class monthly	89	57d ago	1↓ 6	$1,236/yr
Churn Risk 89% Annual Value $1,236 Member Since 283d No-Show Rate 97.9% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate22% Membership tier4% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
4	Jennifer Johnson 12-class monthly	88	34d ago	1↓ 5	$1,848/yr
Churn Risk 88% Annual Value $1,848 Member Since 91d No-Show Rate 98.3% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency37% Frequency drop32% No-show rate22% Membership tenure6% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
5	Ava Robinson 4-class monthly	87	56d ago	0↓ 7	$876/yr
Churn Risk 87% Annual Value $876 Member Since 145d No-Show Rate 85.5% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop32% No-show rate20% Membership tier6% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
6	Priya Clark 8-class monthly	87	39d ago	1↓ 4	$1,104/yr
Churn Risk 87% Annual Value $1,104 Member Since 294d No-Show Rate 97.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency39% Frequency drop31% No-show rate22% Membership tier4% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
7	Morgan Walker 4-class monthly	86	38d ago	0↓ 4	$672/yr
Churn Risk 86% Annual Value $672 Member Since 267d No-Show Rate 82.2% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop32% No-show rate19% Membership tier6% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
8	Ashley Robinson 8-class monthly	86	34d ago	1↓ 6	$1,260/yr
Churn Risk 86% Annual Value $1,260 Member Since 204d No-Show Rate 92.3% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop33% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
9	Amanda Jones 4-class monthly	86	32d ago	1↓ 4	$756/yr
Churn Risk 86% Annual Value $756 Member Since 88d No-Show Rate 80.0% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop32% No-show rate19% Membership tenure6% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
10	Taylor Anderson unlimited	85	51d ago	1↓ 5	$2,316/yr
Churn Risk 85% Annual Value $2,316 Member Since 255d No-Show Rate 95.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate22% Membership tenure4% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
11	Amanda Lee 4-class monthly	85	51d ago	0↓ 8	$684/yr
Churn Risk 85% Annual Value $684 Member Since 94d No-Show Rate 61.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate14% Membership tenure6% Membership tier6% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
12	Brooke Allen 8-class monthly	85	44d ago	0↓ 5	$1,236/yr
Churn Risk 85% Annual Value $1,236 Member Since 183d No-Show Rate 79.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier4% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
13	Camille Jones 12-class monthly	84	63d ago	0↓ 4	$1,752/yr
Churn Risk 84% Annual Value $1,752 Member Since 497d No-Show Rate 91.8% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop33% No-show rate22% Membership tier2% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
14	Morgan Martin unlimited	83	58d ago	0↓ 4	$2,196/yr
Churn Risk 83% Annual Value $2,196 Member Since 689d No-Show Rate 91.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop34% No-show rate22% Membership tenure2% Membership tier1% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
15	Rachel Scott unlimited	83	38d ago	1↓ 7	$2,136/yr
Churn Risk 83% Annual Value $2,136 Member Since 418d No-Show Rate 93.7% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop34% No-show rate23% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive

Showing 1–15 of 359

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$86,224

Annual Revenue Protected

$25,867

by retaining 14 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly