Member Retention Intelligence|← Delray

Retention AI

Delray · Delray Beach, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

56%

6-month

32%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

289

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$79,926

annual exposure

Member Risk Distribution

High Risk

16% of members

Medium Risk

22% of members

180

Low Risk

62% of members

At-Risk by Membership Tier

Unlimited

44%28/64 · $62,052

12-Class Monthly

39%29/74 · $50,460

8-Class Monthly

40%23/58 · $26,184

4-Class Monthly

31%29/93 · $22,920

Member Risk Table

289 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Diana Nguyen 8-class monthly	93	51d ago	0↓ 5	$1,080/yr
Churn Risk 93% Annual Value $1,080 Member Since 54d No-Show Rate 95.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency37% Frequency drop30% No-show rate20% Membership tenure9% Membership tier4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
2	Priya Flores 4-class monthly	89	41d ago	1↓ 7	$828/yr
Churn Risk 89% Annual Value $828 Member Since 241d No-Show Rate 94.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop31% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
3	Brittany Torres 4-class monthly	88	26d ago	0↓ 4	$756/yr
Churn Risk 88% Annual Value $756 Member Since 70d No-Show Rate 99.5% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency34% Frequency drop32% No-show rate23% Membership tenure6% Membership tier6% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
4	Kate Allen unlimited	88	31d ago	0↓ 8	$2,184/yr
Churn Risk 88% Annual Value $2,184 Member Since 33d No-Show Rate 95.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency36% Frequency drop32% No-show rate22% Membership tenure9% Membership tier1% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
5	Diana Jones 4-class monthly	87	34d ago	0↓ 7	$804/yr
Churn Risk 87% Annual Value $804 Member Since 196d No-Show Rate 89.0% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency38% Frequency drop32% No-show rate21% Membership tier6% Membership tenure3% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
6	Rachel Taylor 4-class monthly	87	38d ago	0↓ 5	$732/yr
Churn Risk 87% Annual Value $732 Member Since 332d No-Show Rate 83.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate19% Membership tier6% Membership tenure3% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Amanda Thomas 12-class monthly	86	61d ago	1↓ 7	$1,644/yr
Churn Risk 86% Annual Value $1,644 Member Since 335d No-Show Rate 95.6% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tenure3% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
8	Jessica Hall 8-class monthly	86	44d ago	1↓ 7	$1,080/yr
Churn Risk 86% Annual Value $1,080 Member Since 379d No-Show Rate 94.2% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
9	Morgan Scott 4-class monthly	86	62d ago	0↓ 7	$804/yr
Churn Risk 86% Annual Value $804 Member Since 623d No-Show Rate 86.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate20% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
10	Ava Hall 8-class monthly	86	39d ago	1↓ 6	$1,140/yr
Churn Risk 86% Annual Value $1,140 Member Since 123d No-Show Rate 86.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency40% Frequency drop33% No-show rate20% Membership tier4% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
11	Stephanie Robinson 12-class monthly	86	51d ago	0↓ 7	$1,692/yr
Churn Risk 86% Annual Value $1,692 Member Since 326d No-Show Rate 91.7% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tenure4% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
12	Jennifer Thomas 8-class monthly	84	64d ago	1↓ 3	$1,140/yr
Churn Risk 84% Annual Value $1,140 Member Since 101d No-Show Rate 77.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop30% No-show rate18% Membership tenure7% Membership tier4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
13	Jennifer Clark 12-class monthly	84	61d ago	1↓ 4	$1,848/yr
Churn Risk 84% Annual Value $1,848 Member Since 593d No-Show Rate 96.3% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop32% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
14	Rebecca Martinez 12-class monthly	84	51d ago	0↓ 7	$1,728/yr
Churn Risk 84% Annual Value $1,728 Member Since 413d No-Show Rate 89.4% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop33% No-show rate21% Membership tier2% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Natalie Garcia 12-class monthly	83	45d ago	0↓ 8	$1,704/yr
Churn Risk 83% Annual Value $1,704 Member Since 107d No-Show Rate 67.5% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency41% Frequency drop34% No-show rate16% Membership tenure7% Membership tier2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive

Showing 1–15 of 289

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$79,926

Annual Revenue Protected

$23,978

by retaining 14 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly