Member Retention Intelligence|← Coconut Grove

Retention AI

Coconut Grove · Coconut Grove, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

65%

6-month

43%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

290

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$69,605

annual exposure

Member Risk Distribution

High Risk

13% of members

Medium Risk

22% of members

187

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

33%22/66 · $49,188

12-Class Monthly

38%31/81 · $53,388

8-Class Monthly

35%26/75 · $29,364

4-Class Monthly

35%24/68 · $19,044

Member Risk Table

290 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Brooke Lewis 4-class monthly	91	59d ago	0↓ 5	$660/yr
Churn Risk 91% Annual Value $660 Member Since 107d No-Show Rate 89.1% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency38% Frequency drop31% No-show rate20% Membership tenure6% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
2	Brittany Wright 12-class monthly	89	41d ago	0↓ 4	$1,716/yr
Churn Risk 89% Annual Value $1,716 Member Since 65d No-Show Rate 98.0% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency38% Frequency drop31% No-show rate22% Membership tenure6% Membership tier2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
3	Diana Torres 4-class monthly	89	49d ago	1↓ 5	$864/yr
Churn Risk 89% Annual Value $864 Member Since 39d No-Show Rate 68.4% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency39% Frequency drop31% No-show rate15% Membership tenure9% Membership tier6% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
4	Michelle Nguyen 4-class monthly	87	40d ago	1↓ 7	$708/yr
Churn Risk 87% Annual Value $708 Member Since 124d No-Show Rate 85.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop32% No-show rate20% Membership tier6% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
5	Rachel Robinson 8-class monthly	87	45d ago	1↓ 5	$1,152/yr
Churn Risk 87% Annual Value $1,152 Member Since 273d No-Show Rate 90.7% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency39% Frequency drop32% No-show rate21% Membership tier4% Membership tenure3% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
6	Jessica Jackson 8-class monthly	87	38d ago	1↓ 6	$1,224/yr
Churn Risk 87% Annual Value $1,224 Member Since 111d No-Show Rate 77.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency39% Frequency drop32% No-show rate18% Membership tenure6% Membership tier4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
7	Amanda Moore 8-class monthly	86	51d ago	1↓ 6	$1,056/yr
Churn Risk 86% Annual Value $1,056 Member Since 451d No-Show Rate 92.7% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
8	Sarah Taylor 12-class monthly	86	61d ago	1↓ 3	$1,728/yr
Churn Risk 86% Annual Value $1,728 Member Since 87d No-Show Rate 92.0% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop30% No-show rate21% Membership tenure6% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
9	Brittany Green 8-class monthly	85	48d ago	1↓ 5	$1,044/yr
Churn Risk 85% Annual Value $1,044 Member Since 503d No-Show Rate 87.3% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency40% Frequency drop33% No-show rate21% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Taylor Nguyen 4-class monthly	85	48d ago	0↓ 5	$828/yr
Churn Risk 85% Annual Value $828 Member Since 477d No-Show Rate 79.2% Risk Factors !30+ day lapse in attendance !Visited only once in past 45 days !Classpass usage replacing membership Model Feature Weights Visit recency41% Frequency drop33% No-show rate19% Membership tier6% Membership tenure2% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
11	Michelle Flores 8-class monthly	84	27d ago	0↓ 6	$1,140/yr
Churn Risk 84% Annual Value $1,140 Member Since 221d No-Show Rate 98.5% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency36% Frequency drop33% No-show rate23% Membership tier4% Membership tenure4% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
12	Kate Wright 4-class monthly	84	42d ago	0↓ 7	$756/yr
Churn Risk 84% Annual Value $756 Member Since 253d No-Show Rate 69.4% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency41% Frequency drop33% No-show rate16% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
13	Michelle Johnson 4-class monthly	84	27d ago	1↓ 7	$888/yr
Churn Risk 84% Annual Value $888 Member Since 414d No-Show Rate 95.0% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency36% Frequency drop33% No-show rate23% Membership tier6% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
14	Peyton Lewis 4-class monthly	83	39d ago	1↓ 5	$708/yr
Churn Risk 83% Annual Value $708 Member Since 66d No-Show Rate 53.6% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate13% Membership tenure7% Membership tier6% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
15	Lauren Green 8-class monthly	83	51d ago	0↓ 6	$1,212/yr
Churn Risk 83% Annual Value $1,212 Member Since 381d No-Show Rate 79.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency41% Frequency drop34% No-show rate19% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer

Showing 1–15 of 290

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$69,605

Annual Revenue Protected

$20,882

by retaining 12 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly