Member Retention Intelligence|← Carrollwood

Retention AI

Carrollwood · Tampa, FL

Studio

Overview Members Classes Retention AI Sales Operations Inventory Maintenance Reviews Settings

Cohort Retention

% of members still active N months after joining

64%

6-month

41%

12-month

Cohort curves projected from live churn rate · each line = a quarterly member cohort

Members Analyzed

262

High Risk

immediate action needed

Medium Risk

monitor closely

Revenue at Risk

$61,476

annual exposure

Member Risk Distribution

High Risk

14% of members

Medium Risk

22% of members

168

Low Risk

64% of members

At-Risk by Membership Tier

Unlimited

45%25/56 · $54,744

12-Class Monthly

30%21/70 · $36,276

8-Class Monthly

34%22/65 · $24,672

4-Class Monthly

37%26/71 · $20,892

Member Risk Table

262 members · sorted by churn probability

#	Member	Risk	Last Visit	Visits 30d	Annual Value
1	Stephanie Lewis 8-class monthly	90	50d ago	1↓ 7	$1,224/yr
Churn Risk 90% Annual Value $1,224 Member Since 75d No-Show Rate 91.2% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency38% Frequency drop31% No-show rate20% Membership tenure6% Membership tier4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
2	Sarah Lewis 8-class monthly	88	31d ago	0↓ 6	$1,248/yr
Churn Risk 88% Annual Value $1,248 Member Since 68d No-Show Rate 94.7% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency36% Frequency drop32% No-show rate22% Membership tenure6% Membership tier4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
3	Jennifer Green 4-class monthly	87	38d ago	1↓ 6	$768/yr
Churn Risk 87% Annual Value $768 Member Since 86d No-Show Rate 74.0% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency39% Frequency drop32% No-show rate17% Membership tenure6% Membership tier6% Suggested Action Send personalized win-back text within 48 hours, offer a free class before renewal
4	Sarah Walker 4-class monthly	87	23d ago	1↓ 6	$780/yr
Churn Risk 87% Annual Value $780 Member Since 48d No-Show Rate 91.0% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Frequency drop32% Visit recency32% No-show rate21% Membership tenure9% Membership tier6% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
5	Sarah Torres 8-class monthly	87	56d ago	1↓ 7	$1,116/yr
Churn Risk 87% Annual Value $1,116 Member Since 493d No-Show Rate 96.6% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
6	Charlotte Thomas 4-class monthly	86	51d ago	0↓ 8	$876/yr
Churn Risk 86% Annual Value $876 Member Since 559d No-Show Rate 87.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate20% Membership tier6% Membership tenure2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
7	Sophia Thomas 8-class monthly	86	49d ago	1↓ 4	$1,056/yr
Churn Risk 86% Annual Value $1,056 Member Since 567d No-Show Rate 95.2% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency40% Frequency drop32% No-show rate22% Membership tier4% Membership tenure2% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
8	Emily Williams 12-class monthly	86	44d ago	0↓ 6	$1,680/yr
Churn Risk 86% Annual Value $1,680 Member Since 693d No-Show Rate 98.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency40% Frequency drop33% No-show rate23% Membership tier2% Membership tenure2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
9	Amelia Thomas 8-class monthly	86	59d ago	0↓ 6	$1,200/yr
Churn Risk 86% Annual Value $1,200 Member Since 141d No-Show Rate 82.9% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop33% No-show rate19% Membership tier4% Membership tenure4% Suggested Action Have their favorite instructor reach out directly with a come-back incentive
10	Sophia King 12-class monthly	84	29d ago	0↓ 7	$1,632/yr
Churn Risk 84% Annual Value $1,632 Member Since 358d No-Show Rate 99.9% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency37% Frequency drop33% No-show rate24% Membership tenure4% Membership tier2% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
11	Priya Young 12-class monthly	83	39d ago	0↓ 4	$1,656/yr
Churn Risk 83% Annual Value $1,656 Member Since 206d No-Show Rate 77.9% Risk Factors !Membership renewal approaching !Long absence streak !Booking activity stopped Model Feature Weights Visit recency41% Frequency drop34% No-show rate19% Membership tenure4% Membership tier2% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
12	Rebecca Walker 8-class monthly	83	49d ago	1↓ 4	$1,116/yr
Churn Risk 83% Annual Value $1,116 Member Since 133d No-Show Rate 72.1% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency42% Frequency drop33% No-show rate17% Membership tier4% Membership tenure4% Suggested Action Immediate personal outreach — call from studio lead with a complimentary drop-in offer
13	Peyton Martin 4-class monthly	82	25d ago	1↓ 6	$804/yr
Churn Risk 82% Annual Value $804 Member Since 285d No-Show Rate 86.8% Risk Factors !No visits in 30+ days !Monthly frequency down sharply !Multiple no-shows recorded Model Feature Weights Visit recency35% Frequency drop34% No-show rate21% Membership tier6% Membership tenure4% Suggested Action Trigger an automated re-engagement sequence with a limited-time comeback discount
14	Taylor Young 4-class monthly	82	40d ago	0↓ 8	$900/yr
Churn Risk 82% Annual Value $900 Member Since 195d No-Show Rate 60.1% Risk Factors !Last-minute cancellations increasing !Weekly cadence broken for 5+ weeks !Engagement metrics at lowest point Model Feature Weights Visit recency42% Frequency drop34% No-show rate15% Membership tier6% Membership tenure4% Suggested Action Offer a 1-week pause on their membership to buy time; follow up with a check-in call
15	Rebecca Nguyen unlimited	82	35d ago	1↓ 5	$2,112/yr
Churn Risk 82% Annual Value $2,112 Member Since 424d No-Show Rate 92.7% Risk Factors !46-day absence from studio !Visits dropped from 6/month to 0 !100% no-show rate this month Model Feature Weights Visit recency40% Frequency drop34% No-show rate23% Membership tenure2% Membership tier1% Suggested Action Have their favorite instructor reach out directly with a come-back incentive

Showing 1–15 of 262

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Retention ROI Calculator

Estimate how much annual revenue you can protect by retaining at-risk members.

% of high-risk members retained30%

5%80%

Members Saved

Total at Risk

$61,476

Annual Revenue Protected

$18,443

by retaining 11 members at 30%

JetSet Retention AI · Model AUC 0.841 · Predictions regenerate weekly